Job Title: Impact, Evaluation & Compliance Manager
Contract Type: Permanent (subject to a 6-month probationary period)
Hours: 37.5 hours per week (Monday to Friday)
Location: Mind in Salford and hybrid working
Reporting to: Chief Executive
About the Role
At Mind in Salford, we’re more than a local mental health charity, we’re a community working to ensure no one has to face mental ill health alone.
Every day, we support people across Salford to improve their wellbeing, build resilience, and create positive change in their lives.
We’re looking for an Impact, Evaluation & Compliance Manager who’s passionate about turning data into powerful insight, and insight into real-world impact. This is a unique opportunity to shape how we understand, improve, and demonstrate the difference our services make across the community.
In this role, you’ll be at the heart of our organisation’s learning and development. Working closely with colleagues, our Senior Leadership Team, commissioners, and partners, you’ll help define meaningful outcomes, strengthen data quality, and bring our impact to life through clear, compelling reporting that drives confident decision-making.
We’re looking for someone who combines analytical thinking with a collaborative, supportive approach, someone who can inspire confidence, bring clarity to complexity, and keep everything running smoothly. If you’re motivated by making services safer, stronger, and truly evidence-led, this is your chance to make a lasting difference.
Key Responsibilities
* Lead the development and delivery of a proportionate impact and evaluation framework (outcomes, KPIs, tools, and reporting schedule) across services and projects.
* Coordinate and produce accurate monthly and quarterly performance and outcomes reports for commissioners, funders, and internal leadership, ensuring deadlines and contract requirements are met.
* Work with project and service leads to design evaluations for new and existing initiatives, including capturing and evidencing Social Value and learning.
* Provide oversight and analysis of service data to identify trends, risks, and opportunities; translate insight into practical recommendations and improvement plans.
* Act as organisational lead for information governance and data protection, promoting best practice, maintaining records, and ensuring staff understand their responsibilities.
* Serve as the organisation’s Data Protection Officer, managing data subject access requests, breach investigations, incident management, and Data Protection Impact Assessments (DPIAs).
* Ensure compliance with statutory, contractual, and regulatory requirements (e.g., Health & Safety, Safeguarding, GDPR), including coordinating internal audits, risk assessments, and action tracking.
* Maintain organisational compliance with recognised quality standards and assessments (e.g., Mind Quality Mark, NHS Toolkit), coordinating evidence gathering and submissions.
* Develop, implement, and review policies, procedures, and controls to meet legal and regulatory standards, and to strengthen organisational assurance.
* Own data quality and system use across the organisation, including administering and improving the Salesforce CRM (or equivalent), guidance, and user support.
* Design and deliver training and briefings on data protection, confidentiality, reporting, and compliance for staff and volunteers as required.
* Support bids, tenders, and funding applications by providing robust data, impact evidence, and compliance information.
* Build effective relationships with external stakeholders, including commissioners, funders, auditors, and legal/ICT specialists, to support reporting and assurance.
Person Specification
We are looking for candidates who can demonstrate the following:
* Significant experience in an evaluation, performance, compliance, or information governance role.
* Strong working knowledge of UK data protection law (UK GDPR and the Data Protection Act 2018) and confident applying it in practice.
* Experience designing and delivering outcome measurement and reporting (KPIs, dashboards, commissioner/funder reports) and communicating insights clearly to different audiences.
* Strong analytical skills, including the ability to interrogate data, assure quality, identify trends, and make practical recommendations.
* Proven ability to develop, implement, and maintain policies, procedures, and controls to meet legal, contractual, and regulatory requirements.
* Excellent organisational and time-management skills, with the ability to plan work, manage competing priorities, and deliver to deadlines.
* Excellent written and verbal communication skills, with experience presenting information to senior leaders and external stakeholders.
* Experience developing and delivering training and guidance on compliance, confidentiality, and/or data-related topics.
* Confidence working collaboratively with colleagues at all levels and building constructive relationships with partners.
* Competent digital skills, including using CRM systems (Salesforce or similar) and Microsoft Office/Google Workspace to manage and report data.
* Experience working in the voluntary, community, health, or social care sector.
* Experience supporting (or leading) quality standards and assessments such as Mind Quality Mark, NHS Toolkit.
* Project management experience, particularly implementing digital systems, reporting tools, or process improvements.
* Experience line managing or supervising staff, volunteers, or contractors.
* Understanding of Social Value measurement approaches and evaluation methods (qualitative and quantitative).
* Strong numeracy skills and confidence using spreadsheets and data visualisation/reporting tools.
Personal Qualities
* A proactive problem-solver with strong attention to detail.
* High integrity, with a clear commitment to confidentiality and data protection.
* Self-motivated, organised, and comfortable working autonomously.
* Collaborative approach, able to influence and support colleagues to improve practice.
* Demonstrates commitment to equality, diversity, and inclusion in practice.
* Resilient and adaptable in a fast-paced environment with changing priorities.
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