Registered office address:
9 Appold Street, London, EC2A 2AP.
Registered in England and Wales
ICSG Ltd trading as Acacium Group
Company registration number 7268397
Modern Slavery Act
Gender Pay Gap
🌟 We’re Hiring: Bookings Team Leader
Newcastle-under-Lyme with hybrid working opportunities once fully trained
ÂŁ28,000 + 9.6% uplift
Permanent, full time
Shifts between 6am and 10pm Monday to Sunday on a rota basis (1 weekend in 5)
Do you enjoy motivating others and leading teams to perform at their best in a fast‑paced environment? We’re looking for Bookings Team Leader to drive performance with a team of Bookings Partners, ensuring healthcare professionals are efficiently placed into shifts across our NHS clients.
Acacium Group are a leading global healthcare delivery partner and we are hiring a Bookings Team Leader. Part of Acacium Group, Bank Partners are the UK's leading independent expert in managed staff bank solutions to the NHS. Bank Partners supports healthcare professionals to work flexibly whilst providing cover for gaps in rosters that would otherwise impact patient safety. We work in partnership with our clients to reduce agency spend, improve governance and elevate their flexible workforce models.
đź’ˇ About the Role
In this role, you will:
* Provide daily management to a team of Bookings Partners, monitoring and driving performance through 121s and team meetings.
* Ensure we're delivering a seamless and professional bookings service to foster ongoing customer relationships and candidate retention.
* Effectively manage the bookings system, delegating incoming queries and ensuring activity is tracked.
* Liaise with our internal teams to gain insight on priority areas, provide updates on progress and identify areas for improvement.
This is a role where your leadership and motivation skills will make a real difference.
🎯 What You’ll Bring
We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:
* Effective decision making and strategic thinking.
* A coaching and supportive approach to motivating teams.
* Excellent interpersonal and relationship building skills.
🌍 Why Join Us?
* Your work will directly shape decisions that improve our services.
* You’ll help us maximise value by ensuring data quality.
* You’ll be part of a supportive team where new ideas are welcomed.
* You’ll have opportunities to learn, grow, and develop your skills.
✨Your Benefits
* Pensions scheme, free mortgage broker service & life assurance
* Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
* Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
* Discounts. Shopping, lifestyle & cinema discounts
📚 Experience We’re Looking For
* Team management experience
* Experience working to targets and deadlines
* Customer service experience
If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.
🧩 Inclusion & Accessibility
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
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