Job summary
An exciting opportunity as arisen to come and join us in the Renal and Transplant services, primarily based at Hammersmith Hospital as an Outpatient Clinic Administrator. The role will encompass a wide range of tasks and variety, giving the post holder the opportunity to develop and learn new skills, whilst providing a valuable service to our patients.
The post holder will work flexibly across services to provide a booking service, process clinic changes, answer telephone queries, processing of referrals and undertaking a range of general admin tasks for our Renal and Transplant clinics.
The post holder will need to be positive, hardworking and enthusiastic. An ability to work at pace within a busy environment is a key skill required for the post.
Main duties of the job
* Covering reception in Renal Outpatient Department by greeting patients and checking them in and out on the Patient Administration System, Cerner once trained.
* Maintain accuracy of patient administration.
* Deal appropriately with enquiries by telephone, in person and by email, from staff and the general public seeking advice.
* Preparing patient information in advance of the running of clinics.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Details
Date posted
11 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£30,074 a year inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
290-MIC-1985
Job locations
Hammersmith Hospital
London
W12 0HS
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
* Good educational standard of at least GCSE in English or Maths, or equivalent
Desirable
* Medical terminology
Experience
Essential
* Demonstrable customer service experience
* Ability to prioritise work to meet tight deadlines
* Previous clerical experience
Desirable
* Previous experience of working in hospital or NHS setting.
* Experience with information databases
* Experience dealing with people in a healthcare or other stressful environments
Skills
Essential
* Basic computer literacy
* Clerical skills
Desirable
* ICHIS experience
Person Specification
Education/ Qualifications
Essential
* Good educational standard of at least GCSE in English or Maths, or equivalent
Desirable
* Medical terminology
Experience
Essential
* Demonstrable customer service experience
* Ability to prioritise work to meet tight deadlines
* Previous clerical experience
Desirable
* Previous experience of working in hospital or NHS setting.
* Experience with information databases
* Experience dealing with people in a healthcare or other stressful environments
Skills
Essential
* Basic computer literacy
* Clerical skills
Desirable
* ICHIS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
Hammersmith Hospital
London
W12 0HS
Employer's website
(Opens in a new tab)
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Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
Hammersmith Hospital
London
W12 0HS
Employer's website
(Opens in a new tab)
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