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Position: Service Desk Analyst
Location: Hillview House, Newtownabbey, BT36 7LQ
Salary: £15.50 per hour
Hours: Full Time, 40 hours per week, Monday to Friday
Shifts: Must be available between 8am-5pm
Type: Temporary until Approx October 2025
We are currently recruiting for a Service Desk Analyst to work on an IT Service Desk in the Newtownabbey area.
You will be providing customer support via a service desk, including ticket logging, technical support, and ticket resolution to external customers within the education sector. You will handle inbound calls from Schools, Colleges, and Universities across Northern Ireland, assisting with their queries.
The Role Will Involve
* Answering and resolving customer queries and questions
* Logging incidents and service requests from telephone, email, and customer portal, and processing them
* Providing excellent customer service
* Keeping customers updated on their query status
* Managing workload and deadlines effectively
* Following company policies, procedures, and standards
Training is provided. However, experience in an IT service desk, a passion for IT, or knowledge of computer systems is desirable. The role requires a confident individual with excellent communication skills to troubleshoot, provide technical fixes, and handle queries.
What We're Looking For
* Proven ability to handle and resolve high volumes of calls
* Experience making outbound follow-up calls
* Excellent verbal and written communication skills
* Customer service experience over the phone
* A curiosity for IT
* No annual leave commitments in July, August, and September
Benefits
* Opportunity to work with Capita, one of the UK's largest IT organizations, delivering innovative solutions
* Potential to apply for other IT roles within Capita
* Well-being support through Employee Assistance Programme
* Flexible benefits, including discounts and incentives
* Weekly pay
* Free onsite parking
Please submit a prompt application with an updated CV. Successful applicants will undergo vetting and Access NI checks.
Blue Arrow is a Disability Confident Employer committed to providing great work opportunities.
Additional Details
* Seniority level: Entry level
* Employment type: Temporary
* Job function: Information Technology
* Industry: IT System Training and Support
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