Job Description
Night's Customer Service Representative
đź“Ť Northwich | đź•’ Full-time, Fully on site | 10pm - 6am | ÂŁ27,000 + Nightshift Bonus
Are you looking to build a career within tech? Start now!
Are you passionate about delivering top-tier customer service in a fast-paced environment? Do you thrive on solving problems, supporting users, and collaborating with technical teams? Join an established yet growing tech-driven company as our Customer Service Representative (CoE) and be the first point of contact for customer inquiries!
What You’ll Be Doing:
* Act as the go-to contact for customer questions, requests, and basic troubleshooting via phone, email, or chat
* Accurately log, track, and escalate issues in line with internal workflows and SLAs
* Work closely with cross-functional teams (including technical support and service delivery) to ensure smooth issue resolution
* Maintain a high standard of professionalism, empathy, and efficiency in every interaction
* Support continuous improvement by identifying trends and suggesting process enhancements
What We’re Looking For:
1. 1+ years of customer support or service experience
2. Strong wr...