Dakota Hotel based in South Queensferry, Edinburgh are seeking an a people-person and experienced front of house professional for the role of Hotel Duty Manager, this role carries the responsibility of ensuring the smooth running of the hotel. CONTRACT AND PAY RATE The gross annual salary is £30,000. The role carries a permanent contract for 42.5 hours per week, earliest start time will be 07:00am and latest finish time 23:00pm, working any 5 days out of 7, including working weekends. PRIMARY ROLE RESPONSIBILITIES Lead the team to provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition. Welcome guests to Dakota, supporting the reception team with checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, and handling guest billing. To be fully proficient in all aspects of the front of house department, including reservations, night shift, and guest relations tasks. Maintain a strong relationship with the Bar & Grill Reservations, Housekeeping, and Front of House Manager in order to coordinate guest details and key events, ensuring the effective flow of communication. Work to develop guest profiles, noting individual preferences and being proactive in considering ways to tailor guest stays and amenities to their personal likes. As the appointed Duty Manager, key responsibilities include: Coordinating communication between departments, reporting any absences and hosting the morning briefing. Managing guest feedback including resolving any complaints, and maintaining a knowledge of guests. Leading the Hotel through any emergency evacuations and crisis situations, including being a first aider and lead fire warden. BENEFITS In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include: Special discounts on stays and dining at any Dakota Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers Support from our inhouse Mental Health Champions Additional holiday day on the first anniversary of your employment Family-friendly flexible working options Meals on duty and uniforming Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor Accredited, certified compliance training given on employment Access to a suite of external, certified resources via our Learning Management System Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships Full terms on our benefits can be found in our Handbook. ABOUT DAKOTA HOTELS Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon and more in our pipeline. Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last two years, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA employees and 16-24 year olds. As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent. Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle| Manchester Airport (coming soon) Our location, Ferrymuir, Queensferry, South Queensferry EH30 9QZ is easily accessible by train (15min walk from Dalmeny Train Station) and bus (frequent stops at Ferrymuir Retail Park). We also offer complimentary parking for both employees and guests. We at Dakota Edinburgh are a 130-bedroom boutique hotel with a destination cocktail Bar and brasserie-style Grill, as well as three events spaces. APPLICANT REQUIREMENTS The successful applicant will have/be: At least 2 years experience working in a front of house role of a 4* or 5* hotel in a supervisory or managerial capacity [required]. A minimum of 4 years experience working in a hotel environment [required]. A minimum of 1 year experience being a hotel Duty Manager [preferable]. Although full training will be given, the following previous training is strongly favoured: Food Hygiene, Fire Safety, Personal License. Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times. Ability to work at pace through service times and be proactive for the duration of your shift. An enthusiastic individual who will promote our culture of positivity. Be task oriented with a great pride for the work they do and attention to detail. Flexible with shift patterns and available around the needs of our business. Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team. APPLY Please send us your up to date CV. For more information on our luxury hotel, v isit our Careers page to learn about current opportunities and find your DreamRolesAtDakota – we’d love to hear from you!