We are looking for an experienced Parts & Aftersales Advisor to join our friendly and busy team at our shared Horizon Honda / Magna Mazda dealership in Salisbury. This is a fantastic opportunity for someone with previous Parts experience to thrive in a customer-facing, fast-paced environment. This role will be predominately focused on Parts so previous experience and a good knowledge and understanding of the working of vehicles
Skills Required:
* Secure parts sales using our DMS system, supporting manufacturer initiatives and targets
* Accurately identify customer needs to drive parts and service sales and ensure high customer satisfaction
* Coordinate timely and accurate delivery of parts, checking for damage beforehand.
* Support the aftersales team by ensuring job cards and estimates are fully and correctly prepared
* Deliver excellent customer service throughout the entire sales and service process
* Manage service paperwork to meet company and manufacturer standards, especially in areas like warranty claims, cash payments, and fleet invoicing
* Promote additional products and services, such as service plans and extended warranties.
* Maximise workshop efficiency by correctly loading labour hours and supporting the technician team
* Maintain and optimise the electronic health check system via DMS, ensuring accurate parts estimates
Key Candidate Requirements:
* Previous experience in a similar role within the motor trade is essential
* Strong administration and multitasking skills with excellent attention to detail
* Proven customer service skills and a confident, friendly phone manner
* A good understanding of vehicle parts and workshop operations
* Ability to work under pressure and manage competing priorities
* Smart, professional appearance with a proactive attitude
* Comfortable working independently or as part of a team
* Full UK driving licence required
Salary and Benefits
* Competitive basic salary based on experience and capability
* 30 days paid holiday per annum (including of bank holidays)
* Auto enrolment into our workplace pension scheme
* Access to our Employee Assistance Programme - BEN
* Ongoing training with our manufacturer partner, to allow career progression
* Staff discounts on servicing, MOTs, and repairs
* Preferential purchase plans on New & Used Cars
Other information:
* Hours: Monday – Friday 08:00 – 17:30 with a 1-hour unpaid break, Saturday 08.00 – 12.30 on a rota (1 in 3)
* Working location: The Headlands, Downton, Salisbury SP5 3HJ
If you have previous experience in this role within the motor trade, and are looking for a fresh challenge don't delay - apply today.
Horizon Honda / Magna Mazda Salisbury- part of the HORIZON MAGNA MOTOR GROUP
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* Employee discount
* Referral programme
* Store discount
Ability to commute/relocate:
* Salisbury SP5 3HJ: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Vehicle Parts: 1 year (preferred)
Licence/Certification:
* UK Driving Licence (required)
Work Location: In person