Job Description What You’ll Do Lead & Grow the Business Manage your branch as a successful and profitable business unit Drive branch growth through strong commissioner and private client relationships Identify and convert new complex care opportunities Work alongside Service Development and Care Service Managers to onboard new packages safely Monitor KPIs, budgets, and performance targets Contribute to strategic planning and market positioning Maintain strong local market awareness and competitor insight Deliver Outstanding Complex Care Ensure high-quality, person-centred complex care services Oversee robust care assessments, risk management and service planning Ensure services meet regulatory, contractual and internal standards Work collaboratively with Clinical Nurse Managers and audit teams Protect clients through strong safeguarding and risk mitigation Oversee rota management, on-call planning and contingency arrangements Ensure accurate service documentation and compliance Lead & Develop Your Team Inspire and lead your branch team to deliver excellence Take full line management responsibility for recruitment, performance and development Ensure safe recruitment practices and rigorous vetting Manage HR processes including supervision, absence, disciplinaries and grievances Identify training needs and support professional development Promote equality, inclusion and anti-discriminatory practice Ensure Compliance & Quality Maintain full regulatory compliance (including Registered Manager requirements if applicable) Liaise confidently with regulators and commissioners Oversee complaints, incidents and continuous improvement plans Maintain structured records to evidence quality and compliance Ensure health & safety systems and risk assessments are embedded You’ll act as an ambassador, representing the branch with commissioners, healthcare professionals, regulators and partner agencies. What you’ll get We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more. We will also offer you: 25 Days Holiday bank holidays and your birthday off, option to buy up to 5 extra days leave Occupational Maternity Pay & Adoption Pay Occupational Paternity Pay* Death in Service Payment* Occupational Sick Pay *subject to terms and conditions and qualifying period