Senior Manager Technical
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Description
New Opportunity with great career progression. Joining Davies as our latest Major & Complex Loss Adjuster means that you'll be carrying out the adjustment of High Net Worth, Major Loss and other complex claims including escape of oil.
It’s a busy role, with a broad range of responsibilities, but the fundamentals include:
* To handle claims in line with company requirements and particularly the demanding service standards of MCL clients
* To ensure key performance indicator targets are reached and maintained
* To actively progress and control all cases
* Understand and effectively implement Company and individual client procedures
* Ensure technical accuracy of the highest standard and produce reports of highest quality
* Build effective relationships with clients, brokers and policy holders
Training will be provided which will be specific and pertinent to the role but will require knowledge, understanding and capability in the following areas:
* 10 years plus experience within an adjusting company or Insurer, including major losses
* Proven track record of property claims
* Ability to work under pressure in a fast paced and changing environment
* Dependability and persistence are essential
* Flexible approach and adaptable to changing priorities
Minimum of 2 years’ experience in property claims management. Ideally experienced in reviewing scopes or work, identifying errors, and missed items. Ability add value in claim reserving and reserve movements. Ability to deliver outcomes in a fast-paced environment. Capable of effective communication
What will your day look like:
* Have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate
* Have a thorough understanding of the nature of building defects and their causes
* Be able to correctly diagnose defects and be able to identify the most appropriate remedial action
* Have detailed knowledge of SME claims
* Demonstrate a thorough knowledge of all aspects of Contents claims handling
* Be familiar with restoration procedures and processes following Fire and Flood and similar related incidents
* Proactively direct an investigation appropriate to the circumstances
* Demonstrate applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figure
* Demonstrate applied understanding of the legal principles giving rise to subrogation and achieve successful recoveries
* Be able to identify alternative mechanisms for settling claims and consider the impact on indemnity cost
* Be able to use concepts, theories and ideas to negotiate and settle claims
* Make judgements and tailor existing practice to settle complex cases
* Be able to provide in-depth and expert advice to Customers, Clients and other Loss Adjusters
* Have a thorough understanding and application of the file review process and identify potential leakage as part of the claims settlement process
* Apply creativity to obtain the best solution to the claims settlement for the Client
* Be able to undertake investigative interviews on allocated cases
* Ensure correspondence both written and verbal is responded to within service standards
* Ensure the accuracy of information recorded in the database
* Achieve service standards, company and contractual requirements
* Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required
Knowledge and Abilities
Training will be provided which will be specific and pertinent to the role but will require knowledge, understanding and capability in the following areas:
* 10 years plus experience within an adjusting company or Insurer, including major losses
* Proven track record of property claims
* Ability to work under pressure in a fast paced and changing environment
* Dependability and persistence are essential
* Flexible approach and adaptable to changing priorities
Benefits
* Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
* Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
* Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
* Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
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