About Trinity Claims
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. We combine cutting-edge proprietary technology with the highest standards of customer care, providing seamless support from the first point of contact through to final resolution so customers feel supported every step of the way.
Our team has earned the trust of thousands of customers by consistently delivering results. We are proud of our 4.5-star Trustpilot rating and commitment to excellence.
About The Role
To advise policyholders on general queries and insurance claims issues for relevant or related perils, and to provide world-class, full lifecycle claims handling. The role acts as the primary customer contact in managing a portfolio of fast-moving, household claims.
Key Responsibilities
* Respond to policyholder portal messages professionally within agreed SLA
* Advise policyholders on general queries and insurance claims issues for relevant or related peril
* Build policyholder confidence by developing rapport and listening to each policyholder
* Check that the policy covers the claims
* Take a methodical approach to each claim and work through the processes with each policyholder
* Request and gather documents and information from customers (receipts, photographs, accident reports)
* Arrange for payment to be made within authority levels
* Manage a high-volume portfolio of fast-paced claims by prioritising individual circumstances from setup to settlement
* Liaise between internal teams, third party suppliers and policyholders to ensure smooth progression of claims
* Perform basic fraud checks and escalate any fraud alerts to the Counter Fraud team
* Prioritise important and urgent tasks while maintaining focus on the policyholder
* Negotiate settlement of claims verbally and in writing
* Assist with overflow calls during peak times where necessary
* Seek continual improvements in customer service delivery
* Ensure SLAs and KPIs are met and maintained
* Undertake any individual or team task reasonably requested in line with company values
Key Requirements
* At least 2 years of experience in a customer service role
* Previous claims experience is desirable but not essential
In Return, We Can Offer You
Basic salary £24,000–£26,000 (DOE) with market-leading benefits. 25 days annual leave plus statutory holidays.
Benefits
* On-site gym
* Free on-site parking
* Free on-site breakfast bar
* Complimentary on-site snacks and soft drinks
* Discretionary performance-related bonus
* An extra day’s holiday for your birthday
Application deadline: this position will remain open until the right candidate is found. No agencies. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
Industry: Insurance
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