Housing and Support Delivery Officer Location: Diss, Norfolk Contract: Fixed term contract until 31st March 2027 Salary: £24,803 per annum, increasing to £27,207 per annum from 1st January 2026 Hours: 9:00am to 5:00pm, Monday to Friday *Driving licence essential* We are seeking a dedicated Housing and Support Delivery Officer to join our client's team in Diss, Norfolk. This role is a practical and people focused role where you'll help individuals settle into and maintain secure accommodation. Key Responsibilities: Provide housing management and support in line with rules and best practice Meet personal targets and agreed outcomes Support customers with plans and sessions to help them keep their tenancy and access services Promote Health & Safety and Safeguarding Complete sign ups, visits, checks, and deal with issues quickly Inspect properties, report repairs, and ensure compliance Reduce empty homes and let properties promptly Manage rent and service charges, and address anti-social behaviour Handle legal casework, including court presentations Write clear reports Support the team and take part in the on call rota Person Specification: Experience delivering housing management services within a social housing setting Proven success working with individuals with complex lifestyles Strong understanding of holistic, person-led support Excellent organisational skills and ability to prioritise workload Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams) Full UK driving licence and access to own vehicle Able to pass and maintain an Enhanced DBS check Willingness to undertake professional development Benefits: 28 days plus 8 bank holidays, increasing to 30 days plus 8 bank holidays after two years of service. 6% employer pension contribution (only 2% required from you) Health Cash Plan – claim back optical, dental, physio and other medical expenses for you and your family Life assurance – 3x annual salary Flexible working with a Hub | Home | Roam approach to support work/life balance For more information on this position, please contact Megan at the Diss office