Newburn Ltd Carden House Carden Place Aberdeen AB10 1UT
Role: Office Manager
Reporting to: Practice Manager
Salary: £32,000 per annum
We are a large, innovative multisite GP practice delivering highquality care to approximately 45,000 patients across Aberdeen city and Oldmeldrum. Our model supports collaborative, hubbased care and includes GPs, ANPs, pharmacists, mental health practitioners, physiotherapists, nurses and wider MDT colleagues. We are also a wellestablished training practice hosting GP trainees, FY2s, medical students and developing roles across the team.
We are seeking 2 experienced Office Managers to be responsible for the leadership, management, and coordination of all administrative, operational, and infrastructure functions across Newburn Medical Practice, Kings Medical Practice, and Oldmeldrum Medical Practice.
The postholder holds full line management responsibility for administrative, reception, and care navigation teams, ensuring safe staffing, effective workforce management, and efficient delivery of all back-office and support services.
Key Responsibilities:
1. Manage and motivate the admin team, promoting teamwork and wellbeing.
2. Provide full line management for administrative, reception, and care navigation teams across all sites.
3. Create and manage staff rotas, monitor sickness absence and maintain service delivery.
4. Lead on recruitment, onboarding, and induction of all non-clinical staff.
5. Undertake appraisals, performance reviews, and objective setting.
6. Manage attendance, conduct, and capability issues in line with HR policies.
7. Lead disciplinary and grievance processes as required.
8. Develop and maintain training and mentoring programmes.
9. Ensure staff are competent, supported, and working within agreed protocols.
10. Act as primary escalation point for staffing and workforce issues.
Desirable Experience:
11. Experience in primary care/healthcare settings
12. Line management experience
13. Knowledge of EMIS/Vision clinical systems
Apply to:, Practice Manager
- Urban Practice