IT Support Technician
Aldridge, Walsall
£30,000 – £35,000 (DOE) plus, annual bonus and excellent benefits
Our client is seeking an IT Support Technician (1st and 2nd Line) to join their growing team. This is a fantastic opportunity for a technically skilled and customer-focused professional to work within a supportive environment, delivering IT support and managed services to a wide variety of organisations. The successful candidate will provide first and second-line support across a diverse range of technologies, both remotely and on-site.
IT Support Technician Key Responsibilities:
* Acting as the first point of contact for customer IT issues.
* Triaging and managing tickets within a helpdesk system, Zendesk.
* Installing, configuring, and maintaining hardware and software across customer environments.
* Using remote monitoring and management tools to diagnose and resolve technical issues.
* Maintaining accurate technical documentation.
* Supporting client devices (Windows, Mac, Android, iOS) and Windows Server environments.
* Managing Microsoft 365 and cloud services (Azure, AWS).
* Configuring and supporting network infrastructure including routers, firewalls, and switches.
* Assisting with managed services such as connectivity, hosted telephony, backup, monitoring, and security solutions.
IT Support Technician Skills & Experience:
* Strong experience with Windows 10/11 and Windows Server (2016+).
* Knowledge of VMware, vCenter, and Hyper-V.
* Solid understanding of TCP/IP networking.
* Experience with LAN support, structured cabling, and switches.
* Familiarity with ITIL principles.
* Excellent communication skills (written and verbal).
* Strong general IT skills, including use of spreadsheets and databases.
* Full UK driving licence and access to own transport. Use of company van on occassion
* Experience with Mac OS.
* Experience with Zendesk.
* Knowledge of Draytek and WatchGuard firewalls.
Monday – Friday, 09:00 – 17:00 (occasional out-of-hours and potential future on-call work)
If this role is of interest, please contact James Aust for more information