Goldstar Birmingham, England, United Kingdom
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Goldstar Birmingham, England, United Kingdom
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Purpose
The Operations Supervisor accomplishes department objectives and day to day tasks by
Purpose
The Operations Supervisor accomplishes department objectives and day to day tasks by
supervising staff, organizing and monitoring work process.
Job Title: Operations Supervisor
Contract: Full Time, Permanent
Location: Coleshill, Birmingham - B46 1HQ
Salary: £36,000 per annum
Hours of work: Mon-Fri, 50hrs/wk
Reporting to: Operations Manager
Main Duties
* To ensure that the team have planned and managed all vehicles operating from
effectively and profitably
* Day to day supervision of the drivers and the office team
* Be prepared to step in and cover resourcing issues/ gaps as and when required
* Ensure the team are updating and progressing accordingly
* Ensure that the jobs allocated to drivers are done so meeting the requirements of
the Working Time Directive/driver hours regulation
* Be one of the main points of contacts for staff during the shift.
* Ensure that all jobs are priced and closed off & invoiced when completed
* Liaise with Drivers and Customers in relation to delays and possible issues
* Updating any relevant spreadsheets to reflect the service standards for our
customers.
* Answer telephone calls and deal with requests being made from internal and
external customers.
* Provide strong leadership, direction and mentoring, thereby fostering and
sustaining co-operation and team spirit.
* Monitor Sub Contractors and agencies to ensure that they efficiently and
effectively provide needed services while staying within budgetary limits
* To oversee all areas ensuring daily tasks are complete
Experience
* A high level of Customer Care and a strong administrative background is required.
* Experience of supervising/ managing people
* Practical knowledge of Drivers Hours
* Knowledge of the Logistics industry
* Managing own time, planning and performance on a day to day basis
* Promoting company values and creates strong team spirit and loyalty
* Developing and maintaining long term working relationships with internal and external customers
Skills & Attributes
* Excellent communication skills both written and verbal, and a fantastic telephone
manner are essential.
* Attention to detail with good organisational skills and the ability to prioritise
workload
* Experience gained within a similar role desirable.
* This position requires excellent IT skills with an ability to learn new procedures.
* Implementing new procedures and at times writing them.
* Positive attitude
* Great people skills and management skills, with the ability to influence others.
* The ability to multi-task and to task manage and prioritise workloads to reflect the
requirements of the day.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Transportation/Trucking/Railroad
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