Job Title : Technical Assistant
Location : London Gateway
Working Pattern : Sunday to Thursday (Core hours with flexibility)
Key Responsibilities
* Product specifications
* Certificates of Analysis (COA)
* Factory and supplier paperwork
* Labelling and traceability records
* Log, track, and support investigations into customer complaints.
* Administer and maintain the Quality Management System (QMS).
* Support internal departments to ensure food safety and quality standards are :
o Clearly defined
o Reviewed and measured
o Effectively implemented to meet internal and customer requirements
* Support the Technical Manager during internal and external audits.
* Manage technical supplier documentation, including due diligence records, packing lists, traceability, and compliance documentation.
* Administer the Safefood Supplier Portal, ensuring supplier due diligence is verified and up to date.
* Carry out GMP inspections and support internal audits.
* Assist with staff training as required.
* Perform general office administration duties, including filing and maintaining technical equipment.
Experience & Skills Required
* Previous experience or training in food safety, food production, or FMCG environments is advantageous.
* Good understanding of HACCP principles and food safety regulations is highly desirable.
* Familiarity with food manufacturing processes and hygiene standards.
* Strong organisational skills with excellent attention to detail.
* Ability to follow detailed instructions accurately.
* Comfortable working both independently and as part of a team in a fast-paced, time-critical environment.
* Ability to manage multiple priorities and meet strict deadlines.
Key Stakeholders
* SHP VAS Managers
* Quality Assurance (QA) Team
* Process Trainers
* Ripening Team
* Production Shift Managers
* Stock Control Team
Working Environment
Role involves working across office, packhouse, cold-store, and ripening room environments.
Team-based role with regular cross-functional interaction.
Flexibility required to support business needs during
* Peak operational periods
* Holiday cover
* Sickness absence
Additional hours may occasionally be required during periods of high demand.
Performance Measures
* Achievement of internal KPIs
* Customer service level performance
* Efficiency and accuracy of workload
* High level of attention to detail
* Strong internal working relationships
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