Job Title: Customer Service / Administrator
Salary: Circa £28,000 (depending on experience)
Job Type: Permanent, Full-Time
Working Hours: Monday – Friday (approximately 9:00am – 5:00pm, hours to be confirmed)
The Opportunity
We are currently recruiting for a Customer Service / Administrator to join a well-established and growing transport and logistics business. This is a fantastic opportunity to become part of a close-knit, supportive team within a vibrant and friendly office environment.
The company has built a strong reputation within the transport sector and is led by a hands-on and approachable owner who values teamwork, reliability, and maintaining a positive workplace culture. Employees are genuinely valued, and the company prides itself on offering a welcoming and collaborative working atmosphere.
Key Responsibilities
Handling customer enquiries via phone and email in a professional and timely manner
Providing updates on deliveries and resolving customer queries
Supporting the wider operations and transport teams with daily administrative tasks
Processing bookings, orders, and maintaining accurate records
Liaising with drivers, customers, and internal teams to ensure smooth operations
Managing documentation and general office administration
Ensuring a high standard of customer service is maintained at all times
Requirements
Previous experience in a customer service or administrative role
Experience within a transport, logistics, or distribution environment
Strong communication and organisational skills
Ability to manage multiple tasks in a fast-paced environment
Good attention to detail and problem-solving abilities
Confident IT skills including Microsoft Office and internal systems
A positive and proactive attitude with the ability to work well within a team
What’s on Offer
Salary circa £28,000 depending on experience
Permanent position with a stable and reputable transport business
Monday to Friday working pattern
Friendly, vibrant office environment
Supportive management and positive team culture
Opportunity to join a company with strong industry experience
If you are an organised and customer-focused professional looking to join a friendly and supportive team within a busy transport environment, we would love to hear from you