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Retail customer advisor (fareham) - 20 hours

Fareham
Threeuk
Retail customer advisor
Posted: 15h ago
Offer description

Overview

Three Retail Customer Advisor
Location: Fareham
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Working Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis

Who We Are: We’re here to build a network the UK can count on – one that connects people, places and potential. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong, and there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree
Join us and you’ll be at the heart of change, investing sustainably and creating opportunities that last. We’re expanding connectivity and reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will power businesses, services, and communities across the country. You’ll work on real challenges with real impact, across every corner of the country. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. We’re more than a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.


Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards across Three while hitting sales targets as a team.


Responsibilities

* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.


Qualifications

We are looking for individuals who want to wow our customers by demonstrating how technology can transform everyday moments into something extraordinary.

Key qualities include:

* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.


Additional Information

We are a business built on people. We work hard to look after our customers and each other; our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

At Three, we offer a range of benefits:

* A free staff handset + unlimited sim card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

As a bonus, within retail, you will also receive:

* A Tastecard membership
* Money to spend with Uber
* Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
* Opportunity to win ‘Three Celebrates’ monthly and annual awards

What we offer

We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our learning and development tools.


Need to know

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our DEI Networks, we identified reasonable adjustments to help you perform at your best during the interview process. If you require any adjustments or have an accessibility request, please contact your recruiter or email jobs at three.co.uk for guidance. We use AI in different parts of our business to boost innovation and improve efficiency. We care about your unique experiences and achievements. During the interview, rely on your own knowledge and skills to show who you really are. We’re looking for authenticity and can’t wait to get to know the real you.

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