Overview
Service & Stores Coordinator role at PSI Air Compressors & Blowers, part of the Ingersoll Rand group of companies. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems.
Location: Crawley, West Sussex. Focused primarily in the South East with occasional travel to other parts of the country.
Job Summary
As Service & Stores Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.
Responsibilities
* Coordinate the efficient work planning, despatch and coordination of service engineers to maximise utilisation and billable hours
* Own the parts ordering & delivery processes for planned and emergency service visits while minimising local inventory holdings
* Ensure service and contract administration activities are performed as required
* Liaise with external suppliers to secure bought-in parts and services in a cost-effective and timely manner
* Open service activities, monitor Work in Progress, and progress to final invoicing or appropriate closing stage in a timely manner
* Work closely with Services Manager to maintain customer satisfaction and escalate/address any issues effectively
* Checking in deliveries
* Preparing parts for despatch to customers or allocating parts for engineers
* Managing and organising courier collections of orders
* Ensuring stock levels are accurate at all times
Basic Qualifications
* Proficient in Microsoft Office applications; Simpro knowledge is advantageous
* Experience in a field service/coordination and inventory control role is preferred
* Counter Balance FLT Licence preferred
* GCSE standard qualification
Travel & Work Arrangements/Requirements
* Site based in Crawley
Key Competencies
* Excellent communication and customer relationship building skills
* Flexibility, initiative, and willingness to drive change in processes and systems
* Good written and numeric skills
* SAP preferred but not essential
What We Offer
* 25 days holiday + 8 bank holidays
* Holiday Purchase Scheme – additional 5 days annual leave
* 5% Employee and 7% Employer Pension Contribution
* Westfield Health Cashback Plan
* Death in Service Benefit of 4x salary
* Cycle Scheme (after probation)
* Electric Car Scheme (after probation)
* Employee Ownership Program - 10% of salary in equity shares after 1 year
* Costco Gold Company member access for employees
* Employee Assistance Program
* Enhanced Maternity and Paternity Policies
* LinkedIn Learning – full access
* O2 Reach
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Machinery Manufacturing
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