Chester (Hybrid)
Salary starting from £24,000 + annual bonus
About M&S Bank
We're proud to bring the trusted values of Marks & Spencer into banking by giving money more sparkle. As part of HSBC, M&S Bank offers a unique blend of retail heritage and financial expertise. We're here to make banking feel more personal - and that starts with how we support our people.
The Opportunity
This is more than a customer service role - it's a launchpad for your career. Whether you're new to financial services or looking to grow, we'll support your development every step of the way.
What You'll Do
* Be the first point of contact for customers via phone
* Provide support, resolve queries, and guide customers through our digital banking services
* Handle complaints with empathy and ownership
* Suggest improvements to enhance the customer experience
What You'll Bring
* Passion for helping people and solving problems
* Strong communication and listening skills
* Confidence using digital tools and the ability to learn and use various systems and applications
* Resilience and a willingness to learn
* No contact centre experience needed - full training provided
What You'll Get
1. Hybrid working
2. 25 days' holiday + bank holidays
3. Annual bonus...