Role Overview
As our Facilities Management - Regional Delivery Manager, your role will be to ensure delivery of an excellent facilities management service to our customers for both Hard and Soft FM Services, enabling them to perform at their best and support HMRC business objectives.
Responsibilities
* Provide a visible presence for our customers, ensuring the best quality of service and excellent customer communications.
* Plan and support project delivery and office closures.
* Support the mobilisation of new service providers and de‑mobilisation of existing suppliers.
* Collate and communicate appropriate management information to enable the effective management of the estate and suppliers.
* Identify and manage customer service and FM risks.
* Manage and develop staff.
Qualifications & Requirements
* Previous experience in a relevant facilities management post, demonstrating FM skills in meeting customer needs and managing supplier relationships.
* Strong customer relationship management and customer service ethos.
* Understanding of key performance related schedules within contracts, including assurance of Key Performance Indicators/Service Level Agreements.
* IWFM Level 4 Certificate, or willingness to obtain it within 24 months of joining.
Benefits & Working Conditions
* Learning and development tailored to your role.
* Flexible working options.
* A culture encouraging inclusion and diversity.
* A Civil Service pension.
* Full‑time flexible working pattern: routine Monday‑Friday with flexibility for evening work up to 8pm and occasional Saturday work in line with business need.
About HMRC
We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We offer flexible working patterns and support to maximise the potential of everyone who chooses to work for us.
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