Your newpany
Opportunity to join a large educational institution in Manchester.
The IT team supports staff and students with critical support by telephone, in-person support desk and through their digital platform.
Your new role
As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about how to best resolve issues and fulfil peoples’ needs. You will be part of a dedicated team that makes technology less intimidating for our colleagues and ensures that IT continues to enable the pursuit of knowledge and learning. The work is varied throughout the year and primarily involves answering telephone calls as well as working at the In-Person IT Support Desk and dealing with self-logged tickets.
What you'll need to succeed
What you'll get in return
Service Desk Analyst - 3-month contract - 5 days p/w onsite Manchester