Job type: Permanent Location: Wrightbus Closing date: Tuesday 17 Feb 2026 08:00 The Job Summary: Wrightbus is the fastest growing production company in Europe. We are looking for a Product Support Engineer to join our team, to effectively provide technical support by phone and email, in the form of product familiarisation, parts information, specification queries and general remote vehicle assistance. The Role: Respond to technical queries from customers and field engineers by telephone and email promptly and professionally. Interpret engineering drawings, 3D CAD models, and bills of materials to provide accurate information. Ensure all technical related queries are handled daily. Complete parts assembly breakdowns, to ensure all required parts have individual part numbers. Produce, issue, control and keep records of all service part information as required. Liaise with suppliers for technical documentation and escalate complex issues where necessary. Assist with service/parts enquiries related to new bus tenders and contracts. Maintain accurate records of technical support interactions. The Requirements: Level 3 NVQ or equivalent in Automotive Engineering or Mechanical Engineering. Or, Min. 5 years relevant experience in a manufacturing/technical support role. Experience in delivering technical system information to customers/stakeholders. Experience in handling technical queries by phone and email. Strong understanding of parts assemblies. Experience / understanding of system classification, parts listings and BOMs. Ability to read and interpret technical engineering drawings. Knowledge of and ability to fault find and repair components and systems. Ability to keep accurate records and organised document storage. Experience of MS office. Strong communication skills. Must be able to prioritise work and work to deadlines. Ability to work on own initiative or as part of a team. Meticulous, attention to detail. Flexible and adaptable. Good attendance and Timekeeping. Good disciplinary record. Able and willing to work additional hours when required. Ability to travel throughout the UK. The Benefits: 4% discretionary bonus Life Insurance Medicash scheme Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's. Free car parking Canteen Career progression Professional development Flexitime #wbstaff To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.