Pay Rate: £37,000
Grade: M
Contract Type: Permanent (Full-Time)
Shift patterns: Rotating shifts 4 on 4 off covering 03:00-14:30, 14:30-02:00
Location: Liverpool - John Lennon airport L24 1YD
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Overview
Think you know DHL? Think again! We are DHL Supply Chain, the world’s leading logistics company, providing ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics. We are seeking a Duty Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.
A Typical Day May Involve
* Daily operational lead for Front of House area that comprises Check-In/Boarding/Dispatch/Operations functions
* Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement
* Demonstrate an operational leadership style, taking full responsibility for driving an engagement culture in the operation
* Develop your TDM according to your Roles & Responsibilities and validate it with your immediate leader
* Assign tasks according to daily resource planning received from Second Line Leadership
* Track team and individual performance of the employees
Who This Role Would Suit
* Aviation or DHL experience preferable
* Customer service experience required
* Operations experience managing a team
* Microsoft Packages - Excel, PowerPoint, Word
Security Process to Work Within Aviation and Travel at DHL
* To obtain a full airside ID, you must:
o Be able to provide five years' address history
o Be able to provide five years' reference history (employment/education/benefit claim/character)
o Pass a pre-employment Drug and Alcohol test
Why Join Us?
* Free parking
* 28 days annual leave
* Flexible working – talk about alternative patterns at interview
* Pension scheme with 8% employer contribution and 4% employee contribution
* Free confidential 24/7 GP consultations
* Hundreds of retail and lifestyle discounts
* Affordable loans, savings schemes and free mortgage advice
* Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
Who We Are
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an Inclusive Workplace
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. We are proud supporters of the Armed Forces Covenant and value the skills and experience of ex-service personnel, helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 22nd September. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Applications are reviewed continuously and the period may close early if there are many applicants.
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