Job Description
Office Manager at a leading independent Charity in Luton
Are you ready to make a meaningful impact while advancing your career? This role offers a unique chance to contribute to a reputable independent charity in Luton. As an Office Manager, you will play a pivotal role in ensuring the smooth operation of the organisation, supporting both staff and clients.
Benefits:
- Competitive Salary:
- Work-Life Balance: Standard hours of Monday to Friday,
09:00 – 17:00 with a 30-minute lunch break.
Alternate Wednesdays from 12:00 – 20:00
- Professional Growth: Opportunities for training and development.
- Positive Work Environment: Join a team that values collaboration, respect, and a commitment to making a difference.
Key Responsibilities: Office Manager
Customer Service Administration / Reception:
- Serve as the first point of contact for incoming calls, directing them to the appropriate departments.
- Welcome visitors and ensure they sign in.
- Provide efficient administrative support to the Chief Executive.
- Maintain and replenish refreshment supplies.
Office Administration:
- Monitor and redirect office emails.
- Manage office equipment and supplies, including photocopiers and stationery.
- Assist with key events and attend external publicity events as needed.
- Ensure IT equipment and PC audits are up to date.
- Lead on office health and safety, including PAT testing and fire alarm checks.
- Maintain CRM and client recording systems, ensuring staff are trained.
- Ensure compliance with data protection/GDPR requirements.
- Coordinate group waiting lists and administration.
Client Support Administration:
- Collate monthly throughput statistics for various services.
- Administer the counselling service, maintaining client details and files.
- Update the client contact database.
- Issue client satisfaction/evaluation forms.
- Oversee individual surgery sessions, ensuring communication with solicitors, counsellors, and supervisors.
Recruitment:
- Provide administrative support to the CEO for employment and recruitment issues.
- Conduct informative inductions for new employees and volunteers.
General Duties: Office Manager
- Attend team meetings, supervision sessions, and training.
- Foster positive relationships with staff, clients, and external partners.
- Contribute to the smooth running of the charity and support team initiatives.
- Uphold health and safety requirements and promote equality and diversity.
- Occasionally work unsociable hours as required.
- Provide cover for team members in their absence.
Key Skills: Office Manager
- Exceptional organisational skills and attention to detail.
- Professional approach to all tasks.
- Proficient IT skills.
- Excellent telephone manner.
- Ability to align with the charity's values and ethos.
- Understanding of the client group's needs.
- Ability to maintain professional boundaries and confidentiality.
This role is ideal for a dedicated professional looking to make a tangible difference while developing their career. If you possess the skills and passion to excel in this role, consider this your next career milestone.
This post is subject to an enhanced DBS disclosure.