Community Wellbeing Hubs Administrator
Closing date: 21 June 2026
Job responsibilities
Meeting, greeting and providing a welcoming reception for all staff, patients and members of the general public visiting Ellen Badger Hospital.
Provide non-clinical advice and information regarding appointments, processes or procedures to patients, visitors, and other members of hospital staff.
Direct patients/clients to the appropriate area as determined by clinical/service appointments. Dealing with personal queries at the reception desk.
Authorised to use the hospital IT system, Lorenzo and Emis to view and retrieve patient information, on behalf of the specified staff, as requested and to use this system to schedule, manage, negotiate, arrange and amend appointments and clinics.
Responsible for processing all telephone calls to the hospital and dealing with both internal and Royal Mail postal systems.
To arrange transport for patients, liaising with the ambulance service; to record and monitor any transport problems and negotiate solutions acceptable to patients, staff and the ambulance service.
Coordinate activity and maintain a booking system for CommunityWellbeing Hub spaces to maximise activity, ensuring the hub is fully utilised by Stour Health & Wellbeing Partnership at Ellen Badger Hospital as well as community groups and local charity organisations at all Hubs.
Schedule and coordinate room bookings and social media posts. Maintain diaries, for effective scheduling to avoid clashes and optimise availability.
Maintain noticeboards and leaflets in the Community Wellbeing Hubs, ensure accessible and comprehensive information and resources are available in a range of formats, as well as effective promotion of activities. Build a network of contacts for local organisations.
Support the facilitation of regular pop up events linked to local Trust priorities and national events and initiatives across all sites. Update and maintain a calendar of events for all Hubs. Keep accurate booking details for invoicing purposes.
Provide an efficient and effective administrative function to support and coordinate the activities of volunteers; ensuring roles, activities and hours are captured on the Volunteer Management Software, Better Impact.
Support and coordinate the activities of volunteering within the Trust and ensure effective promotion of roles to attract and recruit volunteers.
Provide effective recruitment, induction and training for volunteers, ensuring volunteers are fully supported and confident in their roles and are working within the scope of the pre-identified activities.
Support volunteers daily, arrange and facilitate regular meetings with volunteers and maintain good communication.
Qualifications
* NVQ 3, or equivalent, in Business Administration or relevant experience
* Good level of general education including GCSE English & Maths or equivalent
* Knowledge of hospital IT systems, Lorenzo / Emis
Experience
* Experience of Microsoft packages inc. Word, Outlook, Excel, data bases and other electronic systems
* Experience of maintaining accurate records and general administration
* Ability to analyse data
* Ability to work as part of a team
* Good knowledge of equality and diversity issues
* Accuracy and attention to detail
* Knowledge of the volunteering sector
Skills
* Proven ability to coordinate multiple diaries for room bookings
* Ability to work unsupervised and manage own workload and meet short deadlines.
* Ability to work calmly and confidently under pressure and manage frequent interruptions
* To be proactive and use own judgement and initiative to make safe decisions within boundaries of role
* Demonstrate the importance of maintaining confidentiality.
* Excellent interpersonal skills and be able to communicate effectively, verbally, typed and in writing.
* Must be able to work as part of a team and contribute to positive and effective relationship building
* Must be caring, compassionate, effective, and trustworthy, and work by the Trust values.
* Understand when to escalation issues as required to a senior staff member.
* Accurate recording and maintenance of information systems
* Excellent Problem-Solving skills
* Ability to communicate with staff at all levels
Personal Qualities
* Highly Organised with attention to detail
* No discrimination attitudes or behaviours
* Work as committed team member
* Flexible and pragmatic approach to complex problems and difficult situations
* Driven by reaching high quality standards
* Ability to develop strong working relationships and to motivate staff and others
Other
* Some travel between sites. Must be able to meet the travel requirements of the role
* Willingness to support others during periods of particular pressures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Stratford Road
Shipston-on-Stour, Warwickshire, CV36 4AX
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