Job description
Inventory Management
* Manage the warehouse finished goods products and ensure efficient delivery of goods.
* Ensure accurate finished goods inventory levels through daily monitoring and cycle counting.
* Monitor, investigate, and rectify stock discrepancies.
* Organise and maintain inventory, storage area and finished goods locations.
* Process and inspect returned goods, updating inventory records accordingly.
* Provide timely departmental reporting on stock levels, cycle counts, and other operational KPIs to the Logistics Manager.
* Liaise with Brand Managers to ensure stock maximisation and HQ Return to Brands.
* Maintain the security integrity of the finished goods area in accordance with corporate guidelines.
Order Fulfilment
* Manage ad-hoc activities and organise shipments to our stores.
* Fulfil orders by picking, packing, and labelling finished goods for retailer, boutique, and e-commerce channels, ensuring adherence to customer and company standards and meeting service level agreements.
* Oversee the order fulfilment process, including returns and adjustments, ensuring accurate data entry and quality standards and SLA targets are met.
* Collaborate with logistics and sales teams to ensure prompt replenishment and maintenance of required stock levels by receiving and unpacking finished goods and updating inventory systems.
* Collaborate closely with the sales team to coordinate staff sales orders, ensuring timely fulfilment, accurate processing, and successful distribution of purchased watches.
Shipping and Documentation
* Ensure timely requests for documentation from the Import/Export Specialists for shipments outside the UK.
* Provide support to Shipping Operations when requested, assisting with updates on issues such as lost-in-transit items or redeliveries.
* Assist with the unpacking and packing of incoming and outgoing watch repairs during peak periods or as needed to ensure efficient workflow and timely service.
* Oversee and ensure the accurate pre-registration of all Customer Service repairs by the packing team prior to distribution within the facility.
Team Management and Department Performance
* Lead and support the team of storekeepers and goods in/out employees to meet daily operational targets.
* Assign tasks and manage workflows proactively, considering volumes and work types to meet demand.
* Promote a culture of accountability, teamwork, and continuous improvement within the Finished Goods and Logistics team.
* Train team members on operational processes, inventory systems, and quality control procedures to ensure consistency and accuracy.
* Ensure compliance with health and safety regulations, maintaining a safe and organised working environment.
* Implement and monitor quality control procedures to ensure accuracy and reduce errors in picking, packing, and inventory control.
* Identify inefficiencies and work with the Logistics Manager to streamline processes and improve performance.
Stakeholder Collaboration
* Act as a point of contact for internal stakeholders to address inventory and order-related queries.
* Communicate with internal stakeholders and foster successful collaboration across the CS operation and the wider Logistics team.
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