Online Customer Service Advisor
Location: Biggleswade
Hours: Monday to Friday 8:00am - 5:30pm (42.5 hours per week)
Salary: £12.21 Per Hour
Basis: Temporary to Permanent
Are you a driven individual with previous experience in Customer Services looking for a new role? This is a fantastic opportunity to join the team of a well-established business as an Online Customer Services Advisor.
As an Online Customer Services Advisor, you will be using your own initiative in a fast-paced environment to deliver high quality customer service. From processing customers' orders to delivering inbound and outbound calls to customers, you will be responsible for ensuring that high levels of customer satisfaction are maintained.
Responsibilities of an Online Customer Service Advisor
Liaising internally between departments and stores
Conversing with customers via email, online chat and telephone
Assisting customers when using the company website
Processing both customers' website placed orders and internal store placed orders
Providing general office support
Actioning inbound and outbound calls to customers
Skills required as an Online Customer Service Advisor
Computer Literate (Full training will be provided on in-house systems)
Strong work ethic and ability to use own initiative
A background in customer services, involving customer telephone and email experience, is preferred
Team Player
A positive and friendly attitude, alongside an enthusiastic approach to customer service
Please Apply Within