Advanced Digital Data Analyst - Digital Engagement
We're looking for an Advanced Digital Data Analyst to join our Digital Engagement team - someone who's passionate about using data to improve customer experiences and empower financial wellbeing. If you enjoy uncovering insights, building predictive models, and working collaboratively to shape digital journeys, this could be the role for you!
We are the UK's largest Retail Digital bank with over 23 million active users across our four brands. In Digital Engagement, we seek to drive excellent digital customer experiences and improve the digital capabilities of our customers to support their financial empowerment; ultimately improving digital self-service.
As an Advanced Data Analyst you'll:
* Partner with stakeholders to explore how advanced analytics can support strategic goals
* Draw on your experience to shape and deliver modelling projects using the right tools and techniques
* Collaborate with colleagues to share ideas, challenge thinking and support each other's growth
* Source and prepare data for analysis, working with wider teams to embed models into live customer journeys
* Build models and deliver insights that help us personalise digital experiences for our customers
* Keep stakeholders informed throughout, sharing insights and managing expectations
* Support the team's development by learning new skills and engaging with the wider data science community
The following skills would be ideal for the role, but don't be put off if you don't have everything on the list - we'd still be interested to hear from applicants who have some of these skills and a strong desire to learn:
* A strong foundation in data analytics and predictive modelling techniques
* Experience using languages/tools like SQL, Python, R, or Vertex AI to explore large datasets, and a curiosity to learn new ones
* A track record of delivering analytics projects end to end, from scoping to deployment
* An analytical mindset and a knack for making sense of complex structured and unstructured data
* The ability to communicate insights clearly to both technical and non-technical audiences
* An understanding of digital customer journeys and how data can improve them
* Familiarity with Agile ways of working (e.g. Jira, Confluence) is helpful but not essential
* Experience with our Group Data Warehouse (GDW), or GCP / BigQuery would be a bonus - but we'll support you to learn
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.
We offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
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