Corelight Kingston Upon Hull, England, United Kingdom
Technical Account Manager – EMEA
Corelight is a cybersecurity company that transforms network and cloud activity into evidence. Evidence that elite defenders use to proactively hunt for threats, accelerate response to cyber incidents, gain complete network visibility and create powerful analytics using machine‑learning and behavioral analysis tools. Easily deployed, and available in traditional and SaaS‑based formats, Corelight is the fastest‑growing Network Detection and Response (NDR) platform in the industry and the only NDR platform that leverages the power of Open Source projects in addition to our own technology to deliver Intrusion Detection (IDS), Network Security Monitoring (NSM), and Smart PCAP solutions. Corelight sells to some of the most sensitive, mission‑critical large enterprises and government agencies in the world.
Responsibilities
* Establish and drive key technical/executive relationships with strategic customers.
* Assist the sales teams in delivering an ongoing confirmation of the value Corelight products deliver to your customers.
* Work closely with customers on implementing new features and delivering additional value utilizing currently available Zeek packages and developing custom scripts when required.
* Be an advocate for customers, and coordinate across multiple teams (Sales, Engineering, Product Management, etc.) to maintain customer momentum, and ensure the best possible experience.
* Manage post‑sales relationships with customers and partners to drive successful adoption of Corelight products and services.
* Guide customers and drive achievement of key milestones around implementation and adoption of new features.
* Provide best practices and accelerated support for Corelight solutions.
* Develop best practice recommendations for partners based on the experience gained from customer engagements.
* Work closely with Product Management and Engineering to understand current features and limitations, and assist in prioritizing product requirements by communicating customer needs and impact.
* Perform hands on troubleshooting, configuration and demonstration of Corelight products.
* Document the communication you have with the customer into our Client Success platform.
Qualifications
* Ability to translate technology details and company business need to diverse audiences.
* Subject matter expertise in security, Zeek related products and markets (Splunk, ELK, etc.).
* At least 7 years' experience in a hands on technical role (troubleshooting, system administration, networking, security, etc.).
* Excellent business writing and presentation skills.
* Able and willing to travel, including internationally.
* Work odd hours, and be very available, especially for post‑sales support.
* BS/BA or equivalent in relevant field (CS, EE, MIS).
Technical Requirements
* Must have a strong understanding of network security, incident response, and threat hunting.
* Must have strong networking experience.
* Expert application and application protocol experience (SMB, HTTP, TLS/SSL, DNS, etc.).
* Experience with packet traces and utilities (tcpdump, wireshark, etc.).
* Any professional or expert level security certification (CISSP, CISM, GIAC, etc.) a plus.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Technology, Information and Internet
Check us out at www.corelight.com
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