Role Overview
An IT Service Desk Analyst will join the Trust’s busy IT Service Desk to provide excellent user support and ensure smooth operations for the Trust’s IT systems.
Responsibilities
* Respond to and resolve users’ problems and queries related to IT systems used throughout the Trust.
* Receive and log Service Desk support requests from telephone, email, written and in‑person channels; troubleshoot or route issues to specialized teams as needed.
* Act as a central point of contact within the IT Department, assisting users to make effective use of available software and hardware.
* Configure and support the Trust’s desktop systems and troubleshoot hardware and software issues.
* Maintain accurate and up‑to‑date records in the Trust’s IT asset and user databases, including creation, modification, deletion of user computer accounts, password changes and workgroup membership updates.
* Provide telephone or face‑to‑face training, one‑to‑one training sessions, and induction training for new users as required.
Qualifications and Requirements
* Prior experience working on a Service Desk in an NHS environment is advantageous.
* You must be located within practical commuting proximity to Bath and be able to attend work duties, training sessions and meetings in person at the Bath site.
* Legal right to work in the UK is required; this position does not offer Skilled Worker visa sponsorship.
Work Location and Conditions
Role based at the Bath site, requiring in‑person attendance for duty, training and meetings.
Equal Opportunity Statement
We encourage applications from all backgrounds, including Black, Asian, minority ethnic individuals, people with disabilities and the LGBTQ+ community, to foster a diverse and inclusive workforce.
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