We are currently recruiting for an experienced administrator to join a fast-growing, company based in St Albans.
This is an exciting time to join a rapidly expanding division where future growth is guaranteed. You will be working within a busy and fast paced environment in a varied and busy role.
This role will suit a candidate with 1-2 years administration experience with excellent problem-solving skills and experience of working with Excel on a daily basis.
What’s in it for you?
* Salary: up to £26-28k
* 22 days holiday plus 8 days bank holiday
* Free parking
* Private medical insurance
* Life insurance
* Progression opportunities
Key responsibilities:
* Provide second-level support to first-level agents, assisting with all customer queries
* Escalate unresolved issues to next level
* Strong focus on monitoring alerts and alarms to quickly identify potential issues
* Maintaining internal/external tickets, alerts, and KPIs
* Monitor daily quality of service analytics/routines
* Set up all new sites across the required systems, ensuring completeness and accuracy of data
* Work with internal solutions team on innovation of systems and new requirements/features
* Supports accounts where required to ensure billing/invoicing is correct
What the employer is looking for:
* 1-2 years administration experience
* Experience with CRM systems
* Excellent Excel skills
* Good understanding of and experience with managing incidents and supporting systems (following processes and making sure data is complete and accurate)
* Excellent communication skills and teamwork
* Excellent time management, multitasking, and prioritisation skills
* Perceptive, fast learner, and able to perform well under pressure.
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted