An exciting opportunity has arisen for an ambitious E-Commerce Trading Specialist to join a fast-growing online retail business with an international customer base. This is a pivotal role within a close-knit digital team, ideal for someone commercially minded, analytical, and passionate about driving online sales and customer experience.
You ll play a hands-on role in ensuring the website is performing at its best maintaining competitive pricing, optimising product pages and categories, supporting promotional activity, and analysing performance to identify trading opportunities. You ll work closely with digital, marketing, and customer teams, helping deliver a seamless online experience from first click to delivery.
This is a great time to join the business is investing in new technology and digital growth, including the launch of a brand-new Shopify website and new product lines. If you re looking for a role where your ideas have a real impact, this is it.
Key Responsibilities
Trading & Merchandising
Maintain and update product listings, pricing, and collections on the website.
Monitor competitor activity and flag commercial opportunities.
Support promotional campaigns, product launches, and seasonal updates.
Merchandise category and landing pages to drive visibility and conversion.
Customer Experience
Provide excellent customer service via email, chat, and occasionally phone.
Ensure product and order information is clear and accurate.
Identify recurring issues and feed improvements into website content and FAQs.
Marketing & Content Support
Assist with imagery, banners, and landing page updates.
Support email campaigns and social media scheduling.
Help maintain product data quality for advertising feeds (Google Shopping, etc.).
Performance & Reporting
Track daily/weekly performance metrics.
Use data from Shopify, Google Analytics, and other tools to identify trends and opportunities.
What We re Looking For
Essential:
At least 1 year s experience in e-commerce or digital trading (retail environment preferred).
Commercially aware with an analytical mindset and strong attention to detail.
Confident using spreadsheets and working with data.
Excellent written and verbal communication skills.
Proactive, organised, and comfortable managing multiple tasks.
Experience handling customer queries online or via email.
Full right to work in the UK.
Desirable:
Experience using Shopify or similar e-commerce platforms.
Familiarity with Google Analytics and reporting tools.
Interest in watches, accessories, or consumer retail products.