Description
Are you passionate about delivering excellence and driving innovation? At JT, we believe that quality isn't just a process, it's the foundation of everything we do. As our Test Manager, you'll play a pivotal role in defining, implementing, and evolving JT's Test Strategy and Strategy, ensuring that every project and operational activity is delivered robustly. You'll have operational ownership of our Test and Lab environments, making sure testing aligns with governance standards and business objectives. From structured planning and rigorous execution to transparent reporting, your expertise will ensure successful delivery and measurable benefits across the business.
In this role, you will collaborate with internal teams, suppliers and senior stakeholders, creating tailored test models, optimising test cases and building visual timelines that bring clarity and confidence to every stage of delivery. Every day will bring new challenges and opportunities to showcase your problem-solving ability. You'll be part of a supportive, forward-thinking team that values collaboration, creativity and continuous improvement. If you're ready to take ownership, drive quality and shape the future of testing in a dynamic telecommunications environment, we'd love to hear from you.
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at .
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Key Responsibilities
* Review and refresh the existing Test strategy to ensure alignment with current business priorities, technology landscape and industry best practice.
* Assess current test maturity and define a roadmap to improve capability over time.
* Act as a trusted advisor on quality, risk and test maturity.
* Test Bed & Lab scheduling (Daily scheduling, Access control, Roadmap ownership).
* Define, implement and evolve JT's Test Framework in line with governance standards.
* Create and maintain visual test timelines to support planning and stakeholder engagement.
* Develop tailored test models for each stage, including data design and test case optimisation.
* Align test scope, objectives, and environments with internal and external stakeholders.
* Produce and maintain detailed test plans, securing appropriate resourcing to execute, overall alignment and readiness.
* Oversee daily test execution, monitor progress, and resolve process issues.
* Coordinate triage, track, and drive resolution of defects through structured issue management.
* Build and maintain test reporting dashboards for testers, suppliers, CPD, and senior management.
* Provide post-go-live hyper care support, ensuring closure of high-priority defects.
* Collate and produce test stage closure reports, ensuring audit compliance and documentation integrity.
* Engage with suppliers, internal teams, and senior stakeholders to ensure quality and alignment.
* Elevate organisational awareness of test risk, particularly in relation to customer impact, service continuity and regulatory obligations.
Skills, Knowledge and Expertise
* Significant experience in test management within a complex telecommunications or large-scale regulated environment
* Experience of Test Environment Management, Agile integration, automation strategy, and tooling governance
* Proven track record of defining and implementing test strategies and frameworks
* Strong understanding of testing across networks, IT Systems, integrations and customer-facing services
* Demonstrable experience in a similar Test Mgmt / QA role
* Proficient in Zephyr, Jira and other toolsets commonly used
* Skilled in test modelling, planning, execution, and reporting
* Builds trusted relationships across the business, adapting communication style to different audiences
* Able to articulate complex testing, quality and risk concepts in a clear, compelling way for both technical and non-technical stakeholders
* Strong analytical and problem-solving skills
* Ability to work under pressure and manage competing priorities
* Comfortable leading change in established environments, challenging existing ways of working while bringing others on the journey
Benefits
* 26 days holiday
* Out of hours allowance
* Health & Dental Insurance
* Pension Scheme
* Bonus/Commission Scheme
* Fully discounted staff services or cash allowance in lieu
* Co-working office spaces available for remote employees
* Professional Development
* Recharge Days
JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.
Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.
Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
About JT
Founded in 1888, JT (formerly Jersey Telecom) is headquartered in Jersey, Channel Islands, and is the largest local operator. We play a vital role in the Channel Islands' critical infrastructure as well as a growing digital economy and thriving business and financial services sector, providing the robust connectivity essential for these industries.
JT is more than the incumbent telecom provider. We have built strong long-standing strategic partnerships to deliver world-class products and services. Our expertise ensures exceptional customer experiences and new revenue-generating services, making us a preferred provider globally.
In 2018, JT became the world's first telecom company to offer fibre-to-the-home and businesses for 100% of all broadband users, topping global broadband speed charts.
Our commitment to innovation continued in 2023 with the announcement of a major network transformation across the Channel Islands, incorporating Ericsson's advanced energy-efficient technologies. Our next-generation network programme includes the launch of 5G, enhancing global connectivity and customer experiences, while future-proofing our network.
In recent years JT has pursued a successful strategy of international diversification, the growth of which has enabled it to reinvest global revenues back into its domestic markets with a significant proportion of revenues now coming from international operations. With one of the most extensive roaming networks, JT offers coverage across the world through over 500 global roaming partners.
JT has evolved from a government-owned telecom provider into a global Digital Infrastructure provider, positioning Jersey as one of the fastest jurisdictions in the world and a hub for tech startups and the financial services industry.