Job Description
Looking to join a culture of excellence as a Reception Team Member?
Join the place where our guests feel at home and our team feels valued and embark on a journey of self-discovery, growth and an exceptional career.
What will I be doing?
• Welcoming all guests as soon as they arrive with care and attention, with a personalised approach
• Proactively anticipating guests needs and looking for suitable solutions
•Conveying the hotel image and promoting company’s loyalty programme LeClub
•Assisting as required with the solving of any guest feedback and being able to handle them in an efficient and satisfying manner
•Passing knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promoting them
•Carring out all operations concerning guests arrival and departure in compliance with payment procedure
•Informing guests about formalities, any special conditions relating to their stay and the services available
•Actively contributing to the qualitative and quantitative targets of the department
Additional Information
Great talent deserves great rewards so here's just some of what we are able to offer:
- Training and development programmes
- Discount card to be used in Accor hotels worldwide
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
- Meals on duty
- Uniforms and dry cleaning
- Recommend a friend scheme
- Employee Advisory Service
- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )
Information on the processing of your personal data
The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.
We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.
Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.