Support Engineer/Spares and Logistics Engineer
Our Opportunity
The role of Support Engineer is a varied role as part of the Spares Team dealing with all aspects of spare part provision for our customers to ensure our infrastructure is maintained and delivering critical support to our customers. Responsibilities include spares shipments, estimating and pricing, customer liaison, procurement and expediting, and assisting with Obsolescence Management. The Spares and Logistics Engineer provides rapid and effective response to the customers’ needs, continuously aiming to enhance business relationships and seek to grow sales within the Managed Support Services (MSS) business area of Marshall Land Systems.
You Responsibilities include:
* Provide support to the MSS Spares Team to ensure on-time response to Customer Spares requirements; Draft and issue customer quotations, Quotation Requests, Customer Order Processing, Reporting.
* Provide spares support to Support Managers within MSS, manage orderbook, attend project customer meetings, etc.
* Ensure on-cost and on-time deliveries of Spares Orders.
* Provide spares pricing for bids, projects, taskings, and ad hoc requirements. Items may include “Off-the-shelf”, machined parts, mechanical assemblies, or electrical assemblies.
* Assist the Obsolescence Engineer with maintaining part records, management services, and reports as required by support contracts. Generate Obsolescence Management Plans for bids.
* Support the Head of Spares with monthly financial and KPI reporting.
* Ensure export compliance is maintained.
* Review and analyze CAD drawings to determine machining, setup, and run times, ensuring accurate and efficient production processes.
* Provide technical support related to the interpretation of CAD drawings and manufacturing of machined parts.
* Assist with Spares Sales Orders.
* Liaise with production, planning, engineering, and design to ensure on-time manufacturing in line with Sales Order schedules.
* Liaise with MLS procurement/supply chain and suppliers on delivery schedules, expediting supplies and services for project deliveries when required.
* Support Export & UK Logistics activities - freight & packing.
* Liaise with customers on delivery schedules.
* Ensure KPIs on spares deliveries are met through supplier and in-house delivery performance.
* Costing of in-house manufactured parts.
* Provide accurate estimating to ensure correct profitability for contracts and new business.
* Undertake military and commercial price enquiries and tenders support.
* Costing of ILS Recommended Spares Listings for Projects and Customer Tenders.
* Support with logistics for Spares delivery both in the UK and overseas.
Apply if you have most of the following:
* Understanding of MRP systems.
* Engineering background (ideally in sheet metalwork, fabrication, electrical, paint, and assembly processes).
* Able to interpret engineering drawings and understand bills of material.
* Obsolescence management, product knowledge, and business process awareness.
* Commercial awareness including estimating, budgeting, and cost management.
* Ability to collate and analyze data from various sources.
* Proficient in CAD software and able to interpret detailed engineering drawings.
* In-depth knowledge of machining processes, including setup and run times.
* Advanced computer skills with Microsoft Office applications (Project, Excel, Word, Access, PowerPoint, Outlook, SharePoint).
* Engineering, supply chain, and logistics experience or military equivalent.
* Experience within logistics and supply chain environments.
* Experience working within a multi-skilled manufacturing team.
* Previous experience in the military or defense industry (desirable).
* Knowledge of Quality Management and Control systems.
* Extensive experience in machining and estimating setup and run times from CAD drawings.
Additional local needs
* Ability to travel within the UK and overseas.
* Eligibility to complete BPSS checks.
The benefits we offer:
* 27 days holiday, increasing with service up to 30 days (option to buy/sell).
* Pension contributions up to 9%.
* Healthcare cash plan for you and your children.
* Flexible benefits including Cycle to Work.
* Life assurance at 4x basic salary.
* Enhanced parental leave and pay.
* Paid volunteering leave.
* Access to wellbeing resources and tools.
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Marshall Group is an Equal Opportunity Employer
Marshall Group values diversity and inclusivity. All qualified candidates will receive consideration without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics. For more, see our Equal Opportunity policy.
Founded in 1909, Marshall is a family-owned UK company supporting global armed forces, UK distribution, sustainable communities, and industry talent. Headquartered in Cambridge, employing around 2,000 people across the UK, Northern Europe, North America, and the UAE.
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