South Lodge and The Spa, Horsham, West Sussex
Full Time
£31,225 plus fantastic benefits
Closing Date: 18th June 2025
In a Nutshell
* South Lodge is looking for a Conference & Banqueting Supervisor.
* This position is concerned with the daily operation of a busy department and the management of Assistants providing service to our meeting and dining delegates ensuring all needs are met and that we exceed our guest expectations.
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Lots to do, but lots of fun
Our successful Conference and Banqueting Supervisor will be responsible for;
* Supervising and coordinating conference and catering activity.
* Ensuring function room set ups are as per Banquet Event Order (BEO) and that our standards are maintained.
* Attending morning meetings to determineevent requirements daily.
* Anticipating event needs, respond promptly and create solutions to issues that may arise. Always aim to improve the guest journey and 'create ‘happiness in amazing places’ for our customers.
* Hosting pre and post service briefings.
* Maintaining complete knowledge of Delphi BEO format in order to determine event requirements and trouble shooting.
* Being proactive in the housekeeping of our event rooms ensuring customer areas are well maintained and in excellent working order. Ensure we maintain a clean and productive working environment and all stock is stored, cleaned and well maintained.
* Maintain Audio Visual equipment, provide preventative maintenance and security for hotel possessions. Have a sound knowledge of Audio Visual Requirements and provide technical support to guests and training to staff.
* Ensure all back of house storage areas are well maintained and replenished.
* Conduct monthly stock takes of all Audio Visual Equipments and ensure security is maintained. Raise Purchase Orders for any Hotel Audio Visual inventory needed.
* The security and preventative maintenance of all function rooms. Report any issues and/or necessary work needed to Maintenance ensuring this is followed up and auctioned.
* Training, development and motivation of C&B Assistants, along with creating and implementing new standards of procedure when required.
* Participating in all departmental training sessions.
* Establishing personal but professional rapport with guests and staff alike.
* Liaising with conference organisers as and when required to attend to their room set up needs.
* Responsible for leading a team, therefore need to ensure effective communication. productivity levels are high and attention to detail maintained by all team members
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
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