NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
Role
Our department provides the essential administrative, secretarial and clerical support that enables clinical teams to deliver safe, efficient and patient‑centred care. Together, we uphold the high standards expected across Acute Services, both locally and nationally.
Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes. All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHSGGC can only issue a Certificate of Sponsorship (CoS) where these are met.
Duration, Location, and Working Pattern
* Part‑time, Permanent
* Base location: Royal Hospital for Children
* Shift Pattern: Monday – Friday
Key Responsibilities
* Transcribe clinical dictation accurately and within required turnaround times.
* Update clinical systems with patient information to support follow‑up care.
* Manage patient documents, including filing, scanning, and printing letters.
* Process referrals via SCI Gateway.
* Provide departmental phone cover as needed.
* Maintain compliance with GDPR, FOI, Caldicott, and confidentiality standards.
* Support Health & Safety within the office environment.
* Complete mandatory training and participate in personal development reviews.
* Demonstrate NHS values including professionalism, dignity, respect, and teamwork.
Knowledge, Training, Qualifications and/or Experience Required
Essential
* SVQ Business & Administration at SCQF Level 5
* Excellent organisational and communication skills
* Proficient use of computer systems
* Ability to prioritise workload effectively
* Ability to work independently and collaboratively
* Proficient in English
* Ability to meet all criteria outlined in the job description
Desirable
* Advanced keyboard skills with accurate transcription speeds
* NC Administration
* Excellent interpersonal skills with a professional manner under pressure
* Knowledge of medical terminology
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
Benefits
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays
* Membership of the NHS Pension Scheme, including life insurance benefits
* Salary Sacrifice Car Benefit Scheme
* Development opportunities including study bursaries, e‑learning and classroom‑based courses
* Enhanced pay for working public holidays
* NHS discounts on a wide range of goods and services
* Confidential employee support and assistance, including counselling and psychological therapies
Flexible Working
NHSGGC recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as ”various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
Equality and Diversity
NHSGGC encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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