Overview
Join to apply for the Receptionist role at Mills & Reeve in Cambridge. This is a 35‑hour per week role, Monday – Friday, rotating between the hours of 8.00am – 6.00pm (with 1 hour lunch break).
The role
You'll play a key role in delivering a high-quality, responsive service that supports our colleagues, partners, and clients—ensuring their needs are met with professionalism and efficiency across all aspects of our internal operations and client-facing services.
Responsibilities
* Welcome visitors professionally and courteously; manage meeting room bookings; coordinate catering and AV/IT setups; maintain a tidy and well-presented reception area and client lounge.
* Handle incoming calls and emails efficiently; direct queries in line with the firm’s client contact policy.
* Support wider facilities operations: manage post and courier services, conduct daily building inspections, and maintain office equipment and supplies.
* Assist with office moves, reprographics tasks, and general maintenance; ensure the workspace is safe, functional, and well-stocked.
* Monitor shared inboxes, support file and deed audits, and liaise with contractors/service providers.
* Participate in health and safety procedures as fire warden and first aider; support emergency protocols.
* Cover colleagues during absences and assist with ad hoc tasks; maintain excellent organisational skills and attention to detail.
The person
We're seeking a professional, reliable, and collaborative individual who will uphold Mills & Reeve's values. Demonstrate excellent client care through courtesy, professionalism, accurate record keeping, and ensuring a positive experience for internal and external clients.
Key Qualities
* Professional conduct & compliance: high standards of personal presentation, confidentiality, and ethical behaviour; adherence to firm policies including anti-money laundering and diversity.
* Outstanding client service: proactive in supporting client needs, accurate data management, and positive representation of the firm.
* Team collaboration: effective cross-department collaboration, knowledge sharing, workload support, and constructive participation in meetings.
* Workload management: meet deadlines, communicate capacity, and take initiative in problem-solving.
* Clear communication: handle enquiries professionally; manage calls and emails with courtesy; follow internal absence and leave procedures.
* IT proficiency: comfortable using Outlook, Teams, Mercury, Word, iManage, and other relevant systems.
* Personal development: take ownership of growth, seek feedback, identify training needs, and pursue opportunities to improve performance.
The activities
You will welcome visitors, manage bookings, handle correspondence, and ensure queries are directed appropriately. You will support post and courier services, building inspections, office equipment maintenance, and general administrative tasks.
Benefits
As you'd expect, we offer a competitive salary and a wide range of benefits. Details are provided by the firm.
Pre-employment screening
If offered a role, we will conduct comprehensive pre-employment screening including, but not limited to, a basic DBS check, verification of right to work, a three-year employment history, and a self-declaration to assess character and suitability. Full details available on request.
The firm
Mills & Reeve is centered on achieving more for clients, their businesses and the wider communities we serve. Our people share one vision – achieving more for clients. We're committed to an inclusive and supportive working environment and flexible working where possible. We encourage workplace adjustments and will support with these where needed.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Law Practice
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