Customer Excellence Manager Northwest (Site & Office Based) Circa £40,000 (depending on experience) Excellent Benefits Career Progression A leading Northwest contractor is looking to appoint a Customer Excellence Manager to lead and develop a high-performing team of Customer Liaison Officers across a range of housing and construction projects. This is a fantastic opportunity for someone who is passionate about customer experience, community engagement and social value, and who wants to play a key role in shaping how projects positively impact residents and local communities. The Role As Customer Excellence Manager, you will take ownership of the customer journey across multiple projects, ensuring residents and stakeholders receive clear communication, support and a consistently high level of service. You will lead and mentor a team of Customer Liaison Officers, ensuring best practice standards are delivered while also working proactively with operational teams to embed social value initiatives across projects. Key Responsibilities Manage and support a team of Customer Liaison Officers working across multiple schemes Ensure a high standard of resident engagement and communication throughout project delivery Develop and implement customer excellence strategies aligned with company values Proactively identify and deliver social value initiatives within local communities Work closely with project managers, site teams and stakeholders to ensure a positive customer experience Monitor feedback, complaints and satisfaction levels to drive continuous improvement Represent the business at community meetings and stakeholder engagement events About You We are keen to speak with individuals who have experience within social housing, construction, regeneration or planned works environments, particularly where resident engagement has been a key focus. You will ideally have: Experience managing Customer Liaison Officers or resident engagement teams A strong background in customer service, resident engagement or community liaison Knowledge of social housing or construction project environments A proactive mindset with the ability to develop social value and community initiatives Excellent communication, leadership and organisational skills Whats on Offer Salary circa £40,000 (depending on experience) Excellent benefits package Strong career progression opportunities within a growing contractor Opportunity to influence social value and community engagement strategies A supportive business with a strong reputation across the Northwest housing sector This is an excellent opportunity to join a forward-thinking contractor that values customer experience as much as project delivery.