Portfolio Credit Control are currently partnered with a reputable professional services business who are currently looking to strengthen the Credit Control function with a pre-litigation Credit Controller to tackle overdue and complex accounts within a high volume, fast paced environment, working alongside a supportive and collaborative team. The Role As a pre-litigation credit controller, you will be responsible for managing a portfolio of overdue accounts and working with clients to secure payment before legal proceedings are commenced. You will play a key role in reducing aged debt, handling disputes and supporting the business in achieving cash collection targets. This role requires a firm but fair approach to debt recovery, strong negotiation skills and excellent customer service. Key Responsibilities Proactively manage and recover overdue debt in line with company credit policy. Engage with clients by phone and email to secure payment arrangements and resolve queries Work closely with internal departments (sales, customer service, legal) to resolve account queries and reach full resolution Escalate non-payment cases for legal action, supplying accurate case notes and supporting documentation Maintain accurate records of all collection activity in the payment CRM/case management system. Regularly monitor and report on account statuses and payment trends. Support monthly cash collection targets and contribute to reducing at-ris...