Do you enjoy working in sales-focused roles or are you looking for a role in Customer Service? Do you have the resilience and drive to excel in a target-driven environment? Do you have good negotiation skills? If you answered yes, we have an exciting full-time opportunity for you to join our Customer Operations department at our Kings Hill office, ME19 4UA, starting on 13th October 2025.
At Cabot Financial, we have initiated several wellbeing programs this year to foster a supportive environment. We understand the importance of feeling valued and taking time to recharge. Our initiatives include ‘PawTherapy’, Yoga classes, Monthly massages, and food events like weekly pastries, Pizza Vans, Ice creams, and brunches. Additionally, you will receive:
* A salary starting from £26,204 per annum with potential for progression.
* A quarterly performance bonus, paid monthly, which could add around £400-£600+ to your monthly earnings.
* Hybrid working – After training, typically 6-9 months, you can transition to a hybrid work model for better work/life balance.
* 30 days holiday (pro-rata), including bank holidays, plus the option to take five additional unpaid days annually.
* Discounts and cashback at hundreds of high-street stores.
* Overtime opportunities
* Insurance benefits such as healthcare cashback, travel insurance, and life assurance.
* Two paid volunteering days per year to engage with community activities.
Training and Shifts:
You will undergo four weeks of in-office training, Monday to Friday, from 8:00 am to 4:30 pm. Post-training, your weekly shifts (40 hours) will be:
Week 1 –Monday to Friday, 8:00 am - 4:30 pm
Week 2 –Monday to Friday, 9:00 am - 5:30 pm
Week 3 –Monday, 12:30 pm - 8:00 pm; Tuesday to Friday, 12:00 pm - 8:00 pm
Saturday (every 3rd week): 9:00 am - 1:30 pm
Note: No holiday requests will be accommodated during the first 5 weeks of training.
What you’ll be doing:
* Handling inbound and dialler-based outbound calls.
* Providing exceptional customer service via telephone.
* Supporting vulnerable customers and delivering solutions with care and empathy.
* Meeting call KPIs and quality standards.
* Developing tailored, affordable repayment plans to assist customers on their path to financial recovery.
Next steps:
If you believe you’re the right fit, apply now! We are eager to interview candidates as soon as possible.
We value diversity and inclusion at Cabot. We foster a culture where everyone can be themselves and ensure fair treatment and equal opportunities for all candidates and employees.
Note: Due to our regulated environment, successful candidates will undergo a basic credit and criminal background check. Applicants with CCJs, IVAs, defaults, or bankruptcies on their credit file, or without full right to work in the UK, cannot proceed to interview. You must be over 18.
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