Job Description
ServiceNow Platform Support Consultant
nr. St. Albans (Hybrid - 2 days onsite)| Permanent
£45,000 - £65,000 DOE
We're hiring on behalf of a trusted client for a ServiceNow Platform Support Consultant to join their ServiceNow operations team. This is a great opportunity for someone with solid ServiceNow experience who enjoys solving problems, supporting critical systems, and working in a collaborative environment.
What You'll Be Doing
* Supporting a global, business-critical ServiceNow platform (24/7 environment).
* Managing incidents, problems, and defects ensuring smooth ticket progression.
* Delivering configuration fixes and occasional code fixes utilising your ServiceNow Developer background (approx. 20% of the role).
* Handling app/plugin upgrades, patch testing, and performance monitoring.
* Collaborating with internal teams and offering guidance to junior colleagues.
What We're Looking For
* A good solid background in ServiceNow Development/Coding, perhaps moving up from an Admin level.
* Strong understanding of ITIL/ITSM processes, especially incident/problem management.
* Comfortable with JavaScript, XML, JSON, HTML, CSS.
* Organised, proactive, and confident in taking ownership of technical issues.
* Excellent communication skills across technical and non-technical teams.
Why Apply?
* Clear progression into technical leadership.
* Hybrid working model - just 2 days a week in the office.
* Supportive team culture with real impact on a global platform.
* Open to candidates with varying levels of experience with the salary aligned accordingly (£45-65k).
Does this sound like something you can sink your teeth into? Apply now to find out more and take the next step in your ServiceNow career.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.