Job Description
We are looking for an experienced and compassionate individual to join our team as a Funeral Director. You will oversee funeral operations and ensure every service is delivered to the highest standard, while supporting families through one of life's most challenging moments, representing Affertons Funeral Care you'll also play an essential role in engaging with the local community and building trusted relationships.
This role requires expert knowledge of funeral processes, care of the deceased, and legal and regulatory requirements, as well as a deep respect for individuals' cultural and religious beliefs. You will coordinate teams with care, take accountability for delivering services to the highest standard, and lead by example every day.
Your Impact and Responsibilities:
As a Funeral Director, you are a calm, confident presence at the heart of our funeral care. You will support families through one of the most emotional experiences of their lives, helping them feel informed, respected, and cared for from the first meeting to the day of the funeral and beyond, you will guide them through their options with clarity and compassion, supporting aftercare, ashes and funeral plans.
Key responsibilities include:
* Lead funeral services with professionalism and attention to detail
* Run pre-funeral briefings to ensure everything is clearly understood and well-coordinated
* Offer a consultative approach - helping families explore available options and understand what's possible
* Collaborate with arrangers, specialists, FDs and care teams
* Support the team in managing the diary, resources and records
* Assist with coffin preparation, handling of the deceased, and chapel duties where required
* Provide leadership and mentoring to less experienced team members, sharing learning, and taking part in training and development
* Support with local community engagement and promotion of the brand you represent - build relationships with care homes, celebrants and local religious and ethnic groups.
* Act as a liaison with service and client delivery to ensure seamless scheduling and service coordination.
Skills and Knowledge:
* Previous experience leading funerals, working with the deceased and supporting families
* In-depth knowledge of funeral processes, legal and regulatory requirements
* Excellent communication, leadership, and organisational skills
* Calm under pressure with a respectful, compassionate approach to service
* Physically capable of manual handling tasks, including coffin bearing
* Able to work flexibly, including weekends and on-call
* A Full UK Driving Licence (essential)