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Operations Director – Contract Logistics, Basingstoke
Client: DP World
Location:
Job Category: Other
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EU work permit required: Yes
Job Views: 2
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Operations Director – Contract Logistics – Multi-User – North Europe
About the Role
We are seeking an experienced Operations Director to lead our contract logistics operations across multiple shared-user warehousing sites in the UK. This role is key to delivering operational excellence, client satisfaction, and growth in our distribution network.
Reporting to the VP Contract Logistics – North Europe, you will oversee operations, client management, compliance, people development, and financial performance. You will also support new business launches and collaborate with commercial teams to expand our capabilities.
NOTE: This is a hybrid role requiring regular travel and can be based anywhere in the UK.
How You Will Contribute
Operational Leadership
* Lead daily and strategic logistics operations across client accounts and sites.
* Optimize resource allocation to meet SLAs and KPIs.
* Standardize best practices while customizing solutions for clients.
* Manage transitions, integrations, and continuous improvement initiatives.
Client & Stakeholder Management
* Serve as the main operational contact for clients, building trust.
* Maintain proactive communication, resolve issues, and improve services.
* Work with commercial teams on contracts, onboarding, and scaling services.
People & Performance Management
* Lead site leaders, operations managers, and support teams.
* Promote a high-performance culture emphasizing safety and accountability.
* Develop talent through coaching and succession planning.
* Manage operational budgets and profitability.
* Collaborate with Finance on forecasting, variance analysis, and margins.
* Oversee billing, invoicing, and reporting accuracy.
Compliance & Risk
* Ensure compliance with regulations, safety, and legal standards.
* Lead audits, quality checks, and risk mitigation efforts.
* Enforce SOPs across operations.
* Implement lean methodologies and performance improvements.
* Support deployment of technologies like WMS, TMS, automation.
* Benchmark and adopt industry best practices.
Qualifications
* Bachelor’s or master’s degree in engineering, logistics, or business.
* Extensive experience in contract logistics within a multinational environment.
* Proven management of multi-client warehouse operations.
* Strong commercial and operational skills.
* Excellent communication and problem-solving abilities.
* Attention to detail, critical thinking, collaboration skills.
* Results-oriented with a proactive approach.
* Proficiency in Microsoft Office Suite.
Compensation
DP World offers competitive packages and opportunities for growth within a global organization that values development and innovation.
About DP World
DP World is a leading global trade enabler with over 103,000 employees across 75 countries, committed to transforming supply chain solutions through innovation and technology.
We are dedicated to diversity and inclusion, hiring based on experience and skills, and fostering an environment where employees can be their authentic selves.
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