Assistant Technical Officer – Inpatient Dispensary
Band 2
Main area Division B - Pharmacy Assistant Technical Officer Grade Band 2 Contract Permanent: Full Time or Part Time/ Flexible working hours may be considered
Hours
* 37.5 hours per week
* Full time
* Flexible working
Job ref 180-B-254207
Employer Cambridge University Hospitals NHS Foundation Trust
Employer type NHS
Site Addenbrooke's Hospital-Division B
Town Cambridge
Salary £24,465 p.a. pro rata
Salary period Yearly
Closing 05/11/2025 23:59
Interview date 17/11/2025
Job overview
Make a Real Difference in Delivering Safe and Effective Pharmacy Services
We’re looking for an enthusiastic Assistant Technical Officer to join our team as a Reception Co-ordinator in our busy, fast-paced Inpatient Dispensary.
In this vital front-facing role, you’ll be the first point of contact for patients, visitors, and staff — providing exceptional customer service at the reception hatch and ensuring the smooth, efficient running of our dispensary, which supports all inpatient wards across the Trust.
If you’re a motivated, people-focused individual with excellent communication skills and a genuine passion for improving patient care, we’d love to hear from you.
Join us and be part of a team that makes a difference every day.
Main duties of the job
Deliver excellent customer service coordinating the arrival and collection of work through the Inpatient Dispensary Reception area.
Manage all administrative duties, ensuring smooth and efficient workflow.
Receive and process prescriptions, including handling prescription charges for Out-Patient prescriptions and Controlled Drug order books.
Handle telephone queries for the Inpatient Dispensary in a professional and timely manner.
Assist with stock management activities, including ordering, checking deliveries, and ensuring proper storage of all items (including refrigerated, frozen, and non-robotic stock).
Contribute to the timely loading of stock into the dispensary robot, maintaining accuracy and efficiency at all times.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commission, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Please note immigration considerations: a Student visa holder cannot be offered a full time permanent contract unless they meet certain conditions (Graduate visa route or approved sponsor under Skilled Worker with studies completed as required).
For NHS Cambridgeshire and Peterborough based roles, applicants identified as at risk of redundancy will be prioritised over those not at risk. Interview opportunities cannot be guaranteed.
This vacancy will close at midnight on 5th November 2025
Interviews are due to be held on 17th November 2025
Why choose Cambridge University Hospitals?
Reasons to join CUH
* Our values and reputation for outstanding care
* Opportunities to experience a range of specialities
* Career and development opportunities
* Preceptorship and mentoring programmes delivered by a dedicated clinical education support team
* Research experience and opportunities
* Lovely location and quality of life
* Excellent schools/colleges and transport links (road, rail and air)
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
* 5 GCSE C grade or above (new grade 4-9) or equivalent including Mathematics, English and Science.
* NVQ Level 2 or working towards.
* Note – Candidates new to pharmacy and yet to acquire NVQ level 2 are eligible for Band 2 (NB: Must commence within 3 months of employment and be completed within a maximum of 12 months)
* IT certificates or qualification.
Experience
* Experience of working within a pharmacy or healthcare setting. Experience of customer service. Planning and organising straightforward tasks. Experience with stock management.
* Experience of customer service.
* Planning and organising straightforward tasks.
* Experience with stock management.
* Experience of stock management computer software.
* Recent experience of working in a Hospital Pharmacy.
Knowledge
* Understanding of customer service.
* Understanding of Information Governance and Confidentiality.
Skills
* Ability to work as part of a team.
* Good communication skills including telephone, email, face to face.
* Ability to follow processes and procedures.
* Ability to manage time working to schedule and timescales.
* Good organisational skills.
* Willing to take on/learn new skills.
* Ability to show attention to detail.
* Ability to adapt to change.
* Ability to work under pressure.
* Ability to store and safeguard confidential documents
Additional Requirements
* The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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