Application Deadline: 25 May 2026
Department: New Product Development
Location: Andover
Key Responsibilities
This role provides comprehensive, proactive and high‑quality organisational and administrative support to the Global R&I Director and the NPD & Supply Chain Innovation Director, ensuring smooth operation across Global R&I, NPD and Supply Chain Innovation teams.
Executive Support
* Effective and proactive diary management for both Directors, navigating complex, multi‑time‑zone schedules.
* Long‑term calendar planning around strategic priorities and business‑critical meetings.
* Gatekeeper and liaison: handle emails, draft responses, filter enquiries, ensure timely replies and resolve diary clashes.
* Coordinate domestic and international travel itineraries.
* Act as key coordination point between UK‑based and Polish stakeholders.
* Prepare, edit and collate professional presentations, correspondence and briefing materials.
* Manage electronic filing for Directors, ensuring confidential information is handled with discretion.
Team Support
* Arrange and support meetings with thorough agendas, attendance and logistics.
* Attend leadership team meetings to provide organisational and administrative support.
* Support teams on strategy, KPIs and progress tracking.
Project & Event Management
* Collaborate with the PA to the Chief Brand Officer for whole‑team events.
* Lead planning and execution of R&I and NPD team events and away days.
* Build and maintain networks with internal teams, agencies, suppliers and partners.
Financial & Administrative Management
* Oversee budget management and cost‑centre oversight.
* Manage expenses for both Directors and relevant team activities.
Culture & Ways of Working
* Coordinate with the wider admin team to build engagement and effective ways of working.
* Suggest ideas to strengthen communication and morale.
* Act as a trusted representative of both Directors with stakeholders and direct reports.
KPI & Budget Coordination
* Collect, maintain and consolidate KPIs and budget information across R&I, NPD and Supply Chain Innovation.
* Work with managers to keep KPI and budget data current and on schedule.
* Track spend against budgets, highlighting variances and incomplete information.
* Follow up with managers on missing or unclear updates; elevate issues to Directors as required.
* Support preparation of KPI reporting for leadership forums.
Contacts
Internal
* Twinings Ovo International GMs, Marketing Directors, Managers and PAs, Twinings Group employees
External
* Ingredient and flavour houses, design agencies, travel agencies, airlines, hotels, venues, catering suppliers, customers, distributors, universities, ABF
Skills, Knowledge & Expertise
* Experience as a PA/EA within a commercial, high‑performing organisation.
* Proven support of senior leaders across different countries and time zones within a global or matrix organisation.
* Excellent communication skills at all organisational levels; adaptable style.
* Strong organisational, planning and record‑keeping skills.
* Computer literacy in Microsoft Office and experience using AI to drive efficiency.
* Multitasking: manage multiple priorities simultaneously.
* Confident, resilient, pragmatic, assertive and able to hold others accountable.
* Flexible, enthusiastic, can work independently and collaboratively.
* Discreet, confidential, detail‑oriented, proactive.
* Creative flair advantageous.
* Highly skilled in maximising executive effectiveness.
* Experience creating engaging presentations.
* Experience organising conferences, events, away days.
* Experience working with an international client group.
* Experience supporting broader team alongside a 1:1 PA relationship.
* Experience in decentralised/matrix structures advantageous.
* Experience with SAP advantageous.
Benefits
* Yearly bonus based on personal contribution and financial performance.
* Flexible working options.
* 25 days holiday plus 8 bank holidays with option to buy and sell holidays.
* On‑site gym and wellbeing centre.
* Perkbox – employee discount scheme covering online and high‑street retailers, cinema, holidays, restaurants and more.
* Pension scheme with matching contributions up to 10% of salary.
* Cycle‑to‑work scheme.
* SimplyHealth cash plan.
* On‑site staff shop and online staff discounts.
* Access to LinkedIn Learning.
* Access to ABF Networking for growth across the ABF Group.
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