Our client, a highly respected Higher Education establishment based in Glasgow, requires an Administrator on a temporary basis. The salary for the position is £13.08/hour, working 35 hours per week Monday to Friday.
Main purpose of role
To provide an efficient and effective administrative support for the department.
Accountabilities/Responsibilities
* Being the first point of contact for patients, staff, consultants via phone, email, and online channels
* Providing daily admin support and scheduling appointments while maintaining accurate records and confidentiality
* Preparing case notes, consents, and documentation for appointments
* Providing rotational reception cover (including occasional evenings - approximately one per fortnight), welcoming patients and updating clinical staff
* Processing payments, invoices, refunds, and issuing receipts
* Managing patient queries and escalating to clinicians when needed
* Updating NHS and University systems and databases (such as MS Office, Agresso, Core, IDEAS etc)
* Staying organised and managing a varied workload in a fast-paced environment
Key Skills and Requirements
* Relevant experience gained in a similar role
* Excellent administrative and customer service skills
* High degree of computer literacy including familiarity with MS Office
* Highly organised with excellent attention to detail and accuracy
* Excellent Interpersonal and communication skills both written and verbal
* Able to work flexibly and effectively under pressure
* Able to work as part of a team and on own initiative
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