About The Role
World Duty Free are looking to recruit a customer and sales focused Customer Service Leader to join their team at Heathrow. You will be responsible for inspiring a team of people to deliver sales and profit targets; through coaching, leading and role modelling exceptional customer service and operational standards within their airport shops.
Key Accountabilities
1. Acting as role model to inspire your team to deliver individualised world class service at all times
2. Enabling the full potential of your team and individual team members by continuous coaching and tailored development
3. Working as a key management team member to ensure the smooth daily running of all shops to outstanding operational standards
4. Role modelling and applying behaviours as set out in our Global Competency Framework (Progress Me)
5. Recruiting outstanding talent in a manner that promotes WDF as an employer of choice
About You
The ideal candidate for this role will have experience in a similar fast paced and high turn over retail management environment and confident in progressing themselves and to manage, develop and enhance the performance of others. Other essential skills:
6. Passionate about providing exceptional service – both personally and in a team
7. Able to communicate the commercial direction of the business in a meaningful way
8. Role model self-motivation, enthusiasm and professionalism
9. Experience of coaching/supervising/managing team members within a service or sales environment
10. Ability to motivate and inspire people
11. Excellent interpersonal skills – a good ability of spoken English