Customer Support Advisor – Digital & Streaming Platform
Belfast (On-site, City Centre)
£25,480 annually + 20% uplift for unsociable hours
Full-time | 40 hours per week
If you're the person friends come to when their app isn't working, their account wont load, or their subscriptions acting up — this role will feel familiar.
Were recruiting Customer Support Advisors to support users of a major global streaming platform, helping customers get the most out of the tech they use every day.
This is a customer service role with a digital edge — perfect for someone who's comfortable with apps, platforms, and problem-solving.
What you'll be doing: Customer Support Advisor
* Supporting customers via phone and social channels
* Helping users navigate apps, accounts, and subscriptions
* Troubleshooting issues across devices and platforms
* Explaining features clearly, without jargon
* Turning its not working into sorted — thanks
Who this suits: Customer Support Advisor
You don't need to be a developer — but you probably:
* Use streaming services daily
* Pick things up quickly when apps or systems change
* Enjoy figuring out why something isn't working
* Can explain tech simply to non-technical people
Customer service experience helps, but its your mindset and communication that matter most.
What were looking for: Customer Support Advisor
* Confident communicator (comfortable speaking all day)
* Calm, patient, and naturally helpful
* Tech-comfortable — apps, logins, settings, devices
* Reliable, punctual, and able to commit to set hours
* Flexible to work between 8am and midnight
Working pattern: Customer Support Advisor
* 40 hours per week
* Rotational shifts between 8am–12am
* Initial training Monday–Friday (daytime)
* Fully on-site, Belfast city centre
What's in it for you
* £25,480 annually
* 20% uplift for unsociable hours
* Fortnightly pay
* 28 days paid holiday
* Discounts, wellbeing support, and development pathways
* Modern working environment with on-site facilities
If you enjoy tech, like helping people, and want a role that mixes problem-solving with people skills, this ones worth a look.
Apply now