Honeycomb is pleased to partner with a respected financial institution to appoint a Collections Advisor within their growing Belfast City Centre team. This is a full-time, permanent position offering an excellent pathway for those looking to develop their career with a bank recognised for its positive culture, staff development, and impressive employee retention. The Role As a Collections Advisor, you'll be a key contact for customers facing financial difficulties. You will provide compassionate and effective support through: Engaging with customers to gain a clear understanding of their financial circumstances Assessing individual situations to determine the most appropriate course of action Creating realistic repayment and support solutions that meet both customer and business needs Signposting customers to trusted external organisations for additional financial or debt advice Regularly reviewing customer plans to ensure they remain accurate and supportive Providing guidance on debt management options when required The Person Experience within customer service, banking, or a financial support environment Confident in managing sensitive discussions with empathy and professionalism Strong communication skills with the ability to build lasting relationships Proactive, compassionate, and solutions-driven in approach Package & Benefits Permanent, full-time position: Monday to Friday, 9:00 am - 5:00 pm Hybrid working options available following probation Competitive salary of £29,000 per annum Supportive team environment with strong career progression opportunities Please submit your CV through the application link provided. For a confidential discussion about this position, contact Cora Montgomery at. If you have a disability and require adjustments during the recruitment process, please get in touch so we can support you. Honeycomb is dedicated to ensuring equal opportunities for all applicants. Please note: Due to the high number of applications, only candidates meeting the essential criteria will be shortlisted. Unfortunately, individual feedback cannot always be provided. Thank you for your understanding. Skills: Collections Advisor Credit Control Customer Service Advisor Banking Advisor Vulnerable Support Belfast Collections and Arrears